At a Glance
- Tasks: Lead and manage facilities operations, ensuring top-notch service delivery and financial performance.
- Company: Dynamic company focused on property and facilities management with a strong team culture.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a team that values innovation and operational excellence.
- Why this job: Make a real impact in a fast-paced role while developing your leadership skills.
- Qualifications: Experience in property management, strong financial acumen, and excellent communication skills.
The predicted salary is between 50000 - 65000 £ per year.
We are looking for an experienced and driven Property & Facilities Manager to lead the delivery and growth of a facilities management contract. This is a pivotal role responsible for ensuring operational excellence, financial performance, and strong stakeholder relationships across the portfolio. You will take full ownership of contract performance – overseeing service delivery, managing financial outcomes, and driving continuous improvement – while leading and developing a high‑performing team. This role suits someone who thrives in a fast‑paced, client‑facing environment and has a strong commercial mindset.
Key Responsibilities
- Contract & Operational Leader
- Take full accountability for the successful delivery of all services within the contract, including soft services.
- Ensure consistent, high-quality service delivery across all sites in line with contractual requirements.
- Maintain full operational and statutory compliance, ensuring all PPMs are completed within SLA timeframes.
- Manage operational KPIs including PPMs, open/aged jobs, and quotes.
- Oversee asset capture and manage changes effectively.
- Drive continuous improvement through the use of management information (MI).
- Financial & Commercial Management
- Own the P&L and ensure strong financial performance across the contract.
- Manage forecasts including out turn, WIP, and debt, driving improvements against financial targets.
- Ensure the contract meets all budgetary requirements.
- Work with clients to identify and develop new project opportunities.
- Manage and agree capital and major works programmes.
- Client & Stakeholder Management
- Build strong working relationships with internal and external stakeholders.
- Act as the primary contact for clients, providing regular updates and reporting on performance.
- Produce monthly reports for senior management and clients.
- Ensure Service Level Agreements (SLAs) and contractual obligations are consistently achieved.
- Team Leadership & Development
- Develop and maintain a robust and sustainable contract team structure.
- Lead performance management processes including appraisals, HR matters, and succession planning.
- Promote and support apprenticeship programmes.
- Conduct regular team briefings to ensure alignment and performance focus.
- Health, Safety & Compliance
- Ensure all health & safety regulations and guidelines are strictly adhered to.
- Monitor, investigate, and report on accidents and near misses.
- Maintain risk registers and FMRs in line with compliance standards.
- Operational Efficiency & Innovation
- Drive productivity through the effective use of systems and technology (PDA, handheld solutions, job management tools, vehicle tracking).
- Promote efficiency across all operational activities.
Person Specification
- Proven experience in property or facilities management within a commercial environment
- Strong P&L management and commercial awareness
- Senior-level team leadership experience
- Ability to plan, prioritise, and work independently
- Strong communication and stakeholder management skills
- Proactive, organised, and results-driven approach
Property and Facilities Manager employer: Mitie
As a leading employer in the property and facilities management sector, we pride ourselves on fostering a dynamic work culture that prioritises operational excellence and employee development. Our team enjoys competitive benefits, including opportunities for professional growth and a commitment to innovation, all within a fast-paced environment that encourages collaboration and strong stakeholder relationships. Join us in a role where your contributions directly impact our success and the satisfaction of our clients.
