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- Tasks: Welcome and assist customers, manage bookings, and maintain a tidy facility.
- Company: Join a leading organisation focused on creating better places and thriving communities.
- Benefits: Enjoy flexible benefits, discounts, and access to a virtual GP.
- Why this job: Be the face of our facility and make a real difference in customer experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Great career progression opportunities and a supportive work environment.
The predicted salary is between 10 - 15 £ per hour.
Better places, thriving communities.
Reports to: Front of House Team Leader
Location: BAE Systems, Warton & Samlesbury
Purpose: This role has been designed to provide a high quality service to our customers by greeting, welcoming and directing them appropriately. You will pride yourself on building and maintaining a welcoming and safe atmosphere. As the customer Liaison representative, you will be the first point of contact for our clients as they arrive at the building. The Customer Liaison Representative is seen as the face of the Link Facility. This role is also designed for being the Link Users point of contact, reviewing bookings via the Kiosk booking system/platform, general knowledge of the services available, reviewing and providing feedback to Team Leader, and providing support to the Supervisors.
The Customer Services Liaison plays a pivotal role in delivering a high-quality service to our customers, meeting with customers as required, gaining feedback and engaging in proactive dialogue. The Customer Services Liaison will also be responsible for facilitating building visitors, area seating planning, proactively identifying defects, reporting and coordinating corrective actions, and maintaining high standards within the building. The individual will have a keen eye for detail and an ability to understand and ensure customer needs are being met.
Working Hours: 42 hours per week between the following hours: Monday – Thursday 07:00 – 17:30, Friday 07:00 – 13:00. Shift patterns are subject to availability and will be decided upon business needs.
£12.60 per hour
Accountabilities, Key activities include but are not limited to:
- Meet and greet customers
- User registration
- Manage the Booking System
- Source availability of rooms/desks for customers/groups
- Book desks/rooms for customers/groups
- Respond to the Link shared email inbox
- Manage no show information on a daily basis
- Assist Link users with Kiosk booking system (how to book)
- Support PEEPS – provision of evac chairs when requested
- Query Response
- Monitoring of office consumables
- Maintain updated signage around facilities using templates
- Floor walk, keeping the facility tidy, including filling/emptying of the dishwashers (where installed)
- Daily morning and afternoon check of all printers
- Daily morning and afternoon checks of rooms
- Daily morning and afternoon checks of desks
- Control special equipment – Jabra, ergonomic chairs, flip chart etc.
- Report maintenance issues
- Assist with set up of AV equipment
- Troubleshoot technical problems
- Report IT issues to DXC
- Report security issues to Control room
- Report AV issues to Visavvvi
- Fire Marshall
- First Aid
- Support Continuous Improvement activities
- Daily handover to Security (end of day process)
- Issuing of temporary daily security passes
- Familiarise new visitors to the building and how the areas function
- Escalate any booking conflicts to the BAES nominated point of contact for the area and reallocate resources (desks/rooms) as instructed
- Control security access from reception desk where appropriate
- When requested, escort visitors from the main gate
- Reconfigure furniture and movable walls in line with booking requirements
- Organise post collection and sign for delivery parcels
- Support Security department to undertake audits and resolve conflicts
- Be 1st point of contact for all calls and correspondence relating to desk and room bookings
- Support hospitality bookings for the building (deliveries and collection)
- Help/advise redistribution of food across neighbouring outlets dependent on building occupancy levels
- Top up tea and coffee provisions and coffee machines and keep the area clean and tidy
What we are looking for / Qualifications and Experience:
- Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers
- Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and coordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy
- Knowledge of Workplace Health and Safety (WH&S) Practices and Policies
- Proven ability to provide a high level of customer service
- Acceptable level of interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English
- Previous knowledge of Skype is desirable, but not essential
- Previous knowledge of Microsoft systems (Word, Excel etc.) desired but not essential
- Computer proficiency
- Ability to work independently if needed
- At least 2 years of a training background or customer service role is desirable
- Previous knowledge of desk booking systems is also desirable but not essential
Other factors:
- Smart, presentable and a professional appearance, work uniform always clean and pressed
- Hygienic to the highest standards
- Well organised with the ability to prioritise workloads
- The ability to multitask and work in a fast-paced environment
- Personable and approachable
- Must have a flexible approach
- Good communication skills in both verbal and written formats
- Must be willing to undertake further training if needed
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing us.
Customer liaison Representatives in Preston employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer liaison Representatives in Preston
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on BAE Systems and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Customer Liaison Representative, you'll be the face of the Link Facility. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look smart and professional for your interview – it shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer liaison Representatives in Preston
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our welcoming atmosphere.
Tailor Your Application: Make sure to tailor your application to the Customer Liaison Representative role. Highlight your customer service experience and any relevant skills that match the job description. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since this role involves liaising with customers from all walks of life.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Mitie
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Liaison Representative. Familiarise yourself with the key activities listed in the job description, such as managing bookings and greeting customers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch customer service, prepare examples from your past experiences where you've excelled in this area. Think about times when you resolved conflicts or went above and beyond to meet customer needs. Be ready to share these stories during your interview.
✨Practice Your Communication Skills
As the first point of contact for clients, strong communication skills are essential. Practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable discussing your qualifications and answering common interview questions.
✨Dress the Part
First impressions matter, especially in a customer-facing role. Make sure you dress smartly and presentably for your interview. A professional appearance shows that you take the opportunity seriously and understand the importance of representing the company well.
