Operations Supervisor in Portstewart

Delivering the exceptional, every day. Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

Our culture - our core values and how we behave:

• We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will.
• We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of the company. We treat others as we would like to be treated.
• We are proud to work for Mitie.
• We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
• Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
• Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job objectives and responsibilities:

• To assist with the day to day supervision of a team of technicians, subcontractors and any other specialists attending the client's premises, to achieve the highest level of service to the buildings' occupants in the most cost effective, technically competent and safe manner.
• To provide support to the Contract Manager in the efficient use of labour and materials by co-ordinating all planned and reactive maintenance work across designated portfolio of premises.
• To work with the Service Desk to ensure we carry out planned maintenance and reactive works as required within the contract SLA's & KPIs.
• Work with stakeholders to ensure that all required certification is in place within the required timescales and remedials have been captured and actioned.
• To ensure that all TBT/staff briefings are completed and certification of Engineers is in date and regularly checked.
• To ensure that any Subcontractors are working to the highest safety standards.

Main duties:

• Ensure self and team carry out duties in accordance with all Health and Safety procedures, Codes of Practice and Statutory Regulations.
• Work with Contract Manager to ensure operatives are adequately qualified and are Appointed Persons where necessary.
• Ensure all tasks are carried out to the highest standard of customer service and that work is completed on time, within budget and meets Service Level Agreements or Key Performance Indicators.
• Undertake supervision, coaching, support and development for team members.
• Day to day management of relevant employees including conduct, performance, attendance and capability.
• Build effective relationships with the client, answering queries, keeping them informed about site activities and developments.
• Identify opportunities for, and then organise and manage to completion, any additional works in accordance with any repair and replacement contractual requirements.
• Ensure all statutory certification is in place across the business systems.
• Monitor, co-ordinate and manage services provided by specialists and/or sub-contractors.
• Ensure compliance for all necessary Permit to Work Systems.
• Assist in the implementation of improvements to procedures and systems, making recommendations as appropriate.
• To understand and complete all work related documentation accurately and on time.
• To understand and comply with policies and procedures.
• To carry out work in a safe and diligent manner.
• Ensure self and team comply with all Health and Safety policies and procedures.
• To attend and fully participate in training and MiReview activities as required.
• To undertake additional duties in line with capabilities as required.
• To be part of the callout rota for out of hours 24/7 support.

Person Specification:

• Can demonstrate understanding and leading by example for health and safety.
• Understands the relevance of toolbox talks and safe systems of working.
• Holds relevant professional qualifications (e.g. mechanical, electrical, building services, air conditioning/refrigeration) - minimum standard C&G level III or equivalent or has sound experience working in a large FM environment.
• Holds relevant Health & Safety qualifications. (Training will be provided where necessary).
• Previous LV Appointment preferable.
• Previous HV Appointment preferable (not essential).
• Understands the administration and application of a CAFFM system.
• Able to understand and act on both verbal and written instructions/procedures.
• Computer literate, with good understanding of Excel, Word essential.
• Flexibility over working hours (may be required to work evenings and weekends to ensure work is co-ordinated / completed), will be required to provide back up cover on the standby and call out duties as and when required.
• Will be required to be on the escalation rota.
• A minimum of 2 years previous Supervisory experience in a similar role required.
• Must be able to work collaboratively alongside the client on site.

Working within the Mitie values and behaviours:

• People: Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.
• Trustworthy: We do what we say we will.
• Helpful: We go out of our way to make a difference.
• Inspiring: We help others to be the best they can be.
• Passion: Take our people, add their passion, and you get something really special.
• Spirited: We give it everything we've got.
• Fresh thinking: We want our people to find inspiration from skill development and career progression.

Health and Safety responsibilities:

• Follow Group and company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager.

Note: This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's duties.