Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage workplace services and enhance client relationships across multiple locations.
- Company: Join a leading facilities management company focused on community and collaboration.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact by improving workplace experiences and fostering positive relationships.
- Qualifications: Experience in facilities management and strong communication skills required.
- Other info: Dynamic role with opportunities to lead teams and develop your career.
The predicted salary is between 36000 - 60000 £ per year.
As a Workplace Experience Manager, you will be responsible for the delivery of all Next Gen FM workplace services associated with one of the designated ‘Hub and Spoke' groups of buildings across the East HMRC estate (located around Edinburgh, Newcastle, Leeds, Nottingham, Stratford, or Croydon). You will efficiently manage successful service delivery for the allocated ‘Hub and Spoke' locations — supported by an assistant workplace manager in the buildings where these are appointed. You are expected to successfully manage, develop, motivate and support the integrated FM team and supply partners involved in delivering services to the allocated ‘Hub and Spoke' buildings. You will also be expected to ensure all legal, statutory and contractual obligations are routinely delivered to the required standards.
You will have a strong focus on first‑class customer service, building strong, positive and collaborative relationships with the HMRC, VOA, other building occupiers and supply chain partners; growing the positive impact of Mitie activities on Social Value locally and forming a strong active and supportive community with other managers in the HMRC account team and wider Mitie.
Key Responsibilities
- Act as the primary representative for allocated sites, managing and enhancing client relationships through effective communication and collaborative working according to the principles of SSRM and/or ISO44001.
- Build a comprehensive working knowledge of allocated site(s).
- Ensure all legal and contractual service elements are delivered to standard, within target time and in accordance with the required key performance indicators.
- Ensure that high levels of customer experience are delivered by site team(s) and supply partners, continuously striving for operational excellence.
- Lead the teams responsible for service delivery.
- Ensure PPMs and reactive works are up to date and SLAs are met.
- Ensure site documentation is complete, up to date and maintained in line with company standards.
- Ensure asset information is kept up to date with findings correctly reported and issues rectified.
- Participate in the forward maintenance review process, assessing and reporting on life cycle asset condition and plans.
- Ensure all statutory compliance activity is up to date and reported accurately.
- Ensure that supply chain and sub‑contractor partners deliver locally and adhere to policies and procedures.
- Ensure compliance with all relevant H&S and environmental legislation.
Person Specification
To be considered for this position, it is essential you have a strong understanding of facilities services and maintenance activities, with demonstrable experience in managing delivery and managing people. You must also be an effective communicator, able to build positive collaborative relationships with colleagues, our customers and contractors. A high level of customer care skills with a customer service focused approach is essential to succeed in this role.
A flexible approach with the ability to work as part of a team and motivated to be able to work with minimal supervision, lone working at times. Strong attention to detail, able to maintain accurate records. Show initiative, with an ability to problem solve. Excellent interpersonal and communication skills. Works methodically to ensure accuracy. Highly organised and able to meet deadlines. IT literate and proficient with Microsoft Office and experience of CAFM systems, preferably Maximo. IOSH Managing Safely.
Desirable
A professional qualification in a related FM field would be highly advantageous but not essential for the role. Ideally, you will also be a trained first aider as well as holding an understanding of DDA compliance.
Workplace Experience Manager in Portsmouth employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Manager in Portsmouth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your fit for the Workplace Experience Manager role and impress the hiring team.
✨Tip Number 3
Practice your communication skills! As a Workplace Experience Manager, you'll need to build strong relationships. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that suit your skills. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Workplace Experience Manager in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Workplace Experience Manager role. Highlight your experience in facilities services, customer care, and team management to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our objectives. Don’t forget to mention your understanding of legal and contractual obligations!
Show Off Your Communication Skills: As a Workplace Experience Manager, strong communication is key. In your application, demonstrate your ability to build positive relationships and collaborate effectively. We want to see how you can connect with clients and colleagues alike!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of facilities management and the specific services related to the role. Familiarise yourself with the Hub and Spoke model and how it applies to the HMRC estate. This will show your potential employer that you're not just interested in the job, but that you’re genuinely knowledgeable about the industry.
✨Showcase Your People Skills
As a Workplace Experience Manager, building relationships is key. Prepare examples of how you've successfully managed teams or collaborated with clients in the past. Highlight your communication skills and how you’ve resolved conflicts or improved customer service in previous roles.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle operational challenges. Think of specific situations where you had to ensure compliance with legal or contractual obligations, and be ready to discuss the outcomes. This will demonstrate your ability to think on your feet and manage complex situations.
✨Demonstrate Your Organisational Skills
Since the role requires strong attention to detail and the ability to maintain accurate records, come prepared to discuss your organisational methods. You might want to share how you use tools like Microsoft Office or CAFM systems to keep everything in check. Showing that you can manage multiple tasks efficiently will set you apart.
