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- Tasks: Protect customers and colleagues while ensuring a safe shopping environment.
- Company: Join the Waitrose team in Southsea, known for its commitment to safety and service.
- Benefits: Earn £13.50 per hour with full-time hours and a supportive work culture.
- Other info: Dynamic role with opportunities for growth and development in security.
- Why this job: Make a real difference by keeping the store safe and secure for everyone.
- Qualifications: SIA licence required; customer service experience is a plus.
The predicted salary is between 28000 - 36000 £ per year.
Full Time: 45 Hours
Pay: £13.50
Main Duties:- To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability.
- To protect customers and colleagues from physical and verbal abuse.
- To deter violence and public order offences.
- To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions.
- To deter till snatchers, trolley push outs and other bulk thefts.
- To record any suspicious activity on to an incident report ensuring the correct information is captured using the SMART system and store management are informed.
- Dealing with any difficult situations that arise in a safe and professional manner.
- To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards.
- Monitoring the store CCTV where appropriate.
- Complete retrospective CCTV reviews focusing on shrinkage.
- To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge, SIA licence(s), and identity badge, which all must be valid.
- To understand and always implement the ‘Ways of Working’.
- Liaise with the store management teams giving clear and concise feedback.
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store.
- Completing reports by recording observations, information, occurrences and surveillance activities using SMART.
- Utilise all equipment and technology to their fullest potential to maximise the impact upon security and stores losses.
- To report all incidents fully by the end of the shift using the SMART system.
- To wear and activate BWCCTV in accordance with company procedures.
- Ensuring behaviours and situations that endanger the health and safety and well-being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
- Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates).
- A full five year check-able employment/education history.
- Experience of delivering Customer Service.
- Excellent communication skills are required both written and verbal.
- Adaptable communication style to meet the needs of different people groups.
- Ability to work in a fast moving services business.
- Capability in the use of technology.
- Good attention to detail.
- High level of enthusiasm and passion.
- Previous experience in a similar role is desirable but not essential.
- Public Space Surveillance SIA licence is desirable but not essential.
Retail Security Officer in Portsmouth employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer in Portsmouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Waitrose's values and mission. This way, you can show how your own values align with theirs, making you a more attractive candidate.
✨Tip Number 2
Practice your communication skills! As a Retail Security Officer, you'll need to handle various situations. Role-play with a friend or family member to get comfortable with responding to different scenarios.
✨Tip Number 3
Dress the part! When you show up for your interview, wear smart attire that reflects the professional image of a security officer. It shows you're serious about the role and respect the company's standards.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the position.
We think you need these skills to ace Retail Security Officer in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Retail Security Officer role. We want to see how your background aligns with the job description, so don’t be shy about showcasing your customer service skills and any security experience you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to keeping our customers and colleagues safe. We love seeing enthusiasm, so let your personality come through!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially when it comes to your experiences and qualifications. Avoid jargon and make it easy for us to understand your strengths.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Mitie
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Security Officer. Familiarise yourself with the job description and think about how your skills and experiences align with the duties listed, such as dealing with difficult situations and using the SMART system.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, prepare examples of how you've effectively communicated in past jobs. Think about times when you had to adapt your style to different audiences, whether it was customers or colleagues, and be ready to share those stories.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss specific instances where you've successfully handled challenging situations. This could involve deterring theft or managing conflict. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to stay calm under pressure.
✨Dress the Part
First impressions matter! Make sure you arrive in smart attire that reflects the professionalism expected in a security role. If you have an SIA licence, bring it along to show you're serious about the position and ready to comply with all requirements.