Helpdesk Assistant in Plymouth

To be responsible for ensuring all helpdesk jobs are input on to the helpdesk system and issued to the relevant section in order for completion of task to be within contractual timescales.

To be responsible for ensuring all administration and supportive functions for the Contract(s) are effectively and efficiently carried out.

To provide assistance on all aspects of policy and procedures within MITIE PFI Limited and to support the Facilities Manager and Contract Manager.

To provide support and assistance to the Facilities Manager and Contract Manager with regards to monitoring of financial spend against budget. To provide assistance to the Facilities Manager and Contract Manager in all aspects of their role to ensure that financial and strategic targets are achieved within the Contract(s).

• To be responsible for inputting all tasks on to the helpdesk that are raised by the client and Mitie internally. Also ensure that all tasks are monitored and managed in order for the contractual targets to be achieved.
• To be responsible for the co-ordination of all administrative tasks on behalf of the Contract(s) which will include the setting up of Contract specific procedures and processes as required.
• To assist the Contract Manager in the preparation of reports for the Client, SPV or Senior Management Team.
• To monitor, track and chase all aged debt and report updates to the Contract Manager and Account Manager.
• To be responsible for the administration function for free school meals/paid meals and all third party lettings in order for the Contract Manager to be able to invoice to the client.
• Liaise with Internal and External Auditors and assist the Operation Team in the successful completion of all internal and external audits.
• Attend monthly meetings as required on behalf of the Contract.
• To be responsible for the collation and management of information for all services for which MITIE PFI Limited are responsible for within the Contract as directed by the Facilities Manager and Contract Manager.
• To undertake and liaise with Sub-Contractors as and when required in order to gain quotations, resolve queries and to undertake financial reconciliations for the Contract.
• To carry out any reasonable management request as dictated by the needs of the business.

• GCSE passes in Maths and English are a requirement.
• Relevant experience in administrative functions within a commercial/business environment.
• Experience in administrative work, financial reconciliations, data input, processing of invoices, general administrative duties and reception duties.
• Confidence and commitment to providing a high quality, professional service.
• Ability to provide professional direction to internal and external customers.
• Excellent written and verbal communication skills.
• Ability to prioritise workload.
• Adaptable and flexible approach to work.
• Ability to show initiative and promote ideas.
• Excellent time management and organisational skills.
• Ability to remain calm under pressure.
• Reliable.
• Detail conscious.
• Result/task orientated.

Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.

If you are working in regulated activity please note that you are subject to the following:

• It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. vulnerable adults, children or both).
• This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults.