At a Glance
- Tasks: Lead a dynamic helpdesk team and ensure top-notch service delivery.
- Company: Join a forward-thinking company in Plymouth with a focus on teamwork.
- Benefits: Enjoy a competitive salary, career growth, and a supportive work environment.
- Other info: Be part of a culture that values creativity and personal development.
- Why this job: Make a real difference by enhancing customer satisfaction and driving service improvements.
- Qualifications: Proven leadership skills and a knack for effective communication.
The predicted salary is between 40000 - 50000 £ per year.
LOCATION: Plymouth
Full time- 40 hours per week
Main Duties:
- Helpdesk Operations & Team Leadership: Lead and manage a 24/7 FM helpdesk, ensuring all service requests are handled efficiently in line with SLAs while developing a high-performing, customer-focused team.
- CAFM (Maximo) System Ownership: Maintain full oversight of Maximo, ensuring accurate logging, tracking, and completion of work orders with robust, audit-ready data.
- KPI & Performance Management: Monitor, report, and drive performance against contractual KPIs, proactively addressing risks to ensure full SLA compliance and customer satisfaction.
- Statutory Compliance & Audit Readiness: Ensure all PPM tasks and compliance documentation are completed, captured, and readily available for audits and inspections.
- Stakeholder Engagement: Act as the primary point of contact for DIO, SPV, and internal teams, providing clear communication on service performance, incidents, and escalations.
- Continuous Improvement & Transition Management: Drive service improvements, support system upgrades, and lead PFI contract transition, ensuring seamless data and service continuity.
- Operational Support & Coordination: Oversee procurement onboarding, minor works delivery, equipment logistics, clinical waste compliance, and accommodation provisioning activities.
Skills and Personal Qualities:
- Leadership & Initiative: Self-driven and assertive, with the ability to quickly take ownership, interpret business needs, and drive results.
- Team & Culture Development: Strong people leader who promotes empowerment, creativity, talent development, and succession planning.
- Stakeholder Engagement: Excellent at building relationships, influencing diverse audiences, and engaging effectively at all levels.
- Communication & Negotiation: Highly effective communicator and presenter with strong negotiation skills backed by sound operational knowledge.
- Professional Drive & Technical Skills: Passionate and results-focused, with solid Microsoft Office and IT proficiency to support business delivery.
Help Desk Manager in Plymouth employer: Mitie
As a Help Desk Manager in Plymouth, you will join a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of continuous improvement and teamwork, offering comprehensive training and leadership opportunities to help you excel in your role. With a commitment to excellence and a focus on customer satisfaction, we provide a rewarding career path where your contributions are valued and recognised.
We think you need these skills to ace Help Desk Manager in Plymouth
Helpdesk Operations Management
Team Leadership
CAFM (Maximo) System Ownership
KPI & Performance Management
Statutory Compliance
Audit Readiness
Stakeholder Engagement
