At a Glance
- Tasks: Deliver exceptional guest experiences and support daily operations at Gunwharf Quays.
- Company: Join a vibrant team at a leading retail destination.
- Benefits: Earn £13.45 per hour with flexible benefits tailored to your lifestyle.
- Other info: Great career progression opportunities and a supportive team culture.
- Why this job: Be part of a dynamic environment where your people skills shine.
- Qualifications: Outgoing, friendly, and confident in engaging with guests.
The predicted salary is between 13.45 - 13.45 £ per hour.
Location: Gunwharf Quays
Hours: 8-12 hours per week (weekends)
Salary: £13.45 per hour
Reporting to: Guest Services Lead
About the Role
We are looking for a proactive and people-focused Guest Services Hosts to support the delivery of an exceptional experience at Gunwharf Quays. You will play a key role in joining the front-line Guest Services team, ensuring smooth daily operations while maintaining the highest standards of customer service. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys working in a team, and is passionate about creating memorable guest experiences.
Key Responsibilities
- Maintain a positive, empathetic and professional attitude towards our guests, brand partners and colleagues.
- Be confident in using radios to reach colleagues or centre personnel.
- Be proficient using Outlook, Excel and Office.
- Know our centre so you can answer questions from all those working, visiting or living around Gunwharf Quays.
- Demonstrate cooperation, professionalism and team spirit within our Guest Services Team.
- Work with a positive demeanour and support others in the team when required.
- Be open to change and be flexible within your team where requirements are necessary.
About You
- Outgoing and friendly.
- Confident in engaging with people.
- Flexible and able to work a variety of shifts including weekend and evenings.
Why Join Us?
- Be part of a vibrant, guest-focused environment.
- Work within a supportive and collaborative team.
- Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household.
- We offer financial wellbeing assistance through our Salary Finance scheme.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices.
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
- We also offer a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10, giving peace of mind for your dependants.
- We award our employees with Mitie Stars as recognition for their hard work.
- Progressing your career is therefore a top priority for us.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing us.
Guest Service Host - Weekend in Plymouth employer: Mitie
Mitie is an excellent employer that prioritises employee wellbeing and development, offering a supportive work culture in Belfast. With benefits such as a branded vehicle and access to an Employee Assistance Programme, employees can thrive both personally and professionally while contributing to high service delivery standards across multiple sites. The company fosters growth opportunities, making it an ideal place for those seeking meaningful and rewarding employment in the facilities maintenance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Host - Weekend in Plymouth
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Mitie and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Mitie and let us see your personality shine through!
We think you need these skills to ace Guest Service Host - Weekend in Plymouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Mitie.
Get Familiar with Our Brand:Before applying, take some time to learn about Mitie and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Mitie
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Mitie.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Mitie will surely appreciate.
