At a Glance
- Tasks: Lead a 24/7 helpdesk, manage service requests, and ensure high customer satisfaction.
- Company: Join Mitie, a leader in facilities management with a focus on excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for continuous improvement and stakeholder engagement.
- Why this job: Make a real difference by leading a proactive team and improving customer experiences.
- Qualifications: Strong leadership, communication, and negotiation skills required.
The predicted salary is between 37338 - 45000 £ per year.
Mitie is seeking a dedicated individual to lead a 24/7 FM helpdesk in Plymouth. You will manage service requests, ensuring compliance with SLAs and high customer satisfaction. Leading a proactive team, you'll oversee the CAFM system (Maximo) and monitor performance KPIs.
The ideal candidate will possess strong leadership, communication, and negotiation skills, along with a passion for continuous improvement and stakeholder engagement.
24/7 Help Desk Manager: Maximo & SLA Leader in Plymouth employer: Mitie
Mitie is an exceptional employer that fosters a dynamic and supportive work culture in Plymouth, where employees are encouraged to grow and develop their skills. With a strong focus on continuous improvement and high customer satisfaction, we offer comprehensive benefits and opportunities for career advancement, making it a rewarding place to work for those passionate about leading teams and enhancing service delivery.
