Mitie is seeking a capable FM Helpdesk Lead to run a 24/7 facilities helpdesk from our site in the UK. You will own the Maximo CAFM system, ensuring accurate logging, tracking, and timely completion of work orders with audit-ready data.
You will monitor KPIs, drive performance, and proactively manage risks to maintain SLA compliance and high customer satisfaction. You will engage with DIO, SPV, and internal teams, providing clear communications on incidents, service performance, and escalations,
#J-18808-Ljbffr24/7 FM Helpdesk Leader | Maximo & Ops Excellence in Plymouth employer: Mitie
Mitie is an excellent employer that prioritises employee wellbeing and development, offering a supportive work culture in Belfast. With benefits such as a branded vehicle and access to an Employee Assistance Programme, employees can thrive both personally and professionally while contributing to high service delivery standards across multiple sites. The company fosters growth opportunities, making it an ideal place for those seeking meaningful and rewarding employment in the facilities maintenance sector.
