At a Glance
- Tasks: Engage with the public, ensure safety, and support railway staff on SWR services.
- Company: Join Mitie, a leader in security and reassurance services.
- Benefits: Earn £15.82 per hour, guaranteed 40 hours weekly, plus exclusive discounts and training.
- Other info: Flexible hours, dynamic work environment, and opportunities for career growth.
- Why this job: Make a real difference by ensuring passenger safety and compliance on trains.
- Qualifications: SIA Door Supervisor Licence required; experience in security or law enforcement preferred.
The predicted salary is between 66300 - 66300 € per year.
Location: Salisbury
Hourly Rate: £15.82
Contract Type: Relief - Guaranteed 40 hours per week with the option for additional shifts
Availability: Must be flexible to work across all days and hours
About the Role
Mitie is seeking reliable and dedicated Reassurance Officers to join our team on an exciting new contract with South Western Railway. This unique role is based onboard SWR services and involves actively engaging with the public, ensuring safety and compliance with Railway Byelaws. You will play a vital role in maintaining a secure environment, offering reassurance to passengers, and supporting railway staff where necessary.
Key Responsibilities
- Patrol trains across the SWR network to monitor compliance with Railway Byelaws
- Provide a visible, reassuring presence onboard trains and at stations
- Engage with members of the public to promote safety and prevent antisocial behaviour
- Support railway staff with any incidents or enforcement needs
- Respond promptly and professionally to onboard or station-based emergencies
- Handle and operate body‑worn video cameras in line with protocol
- Report and document incidents, including preparing statements for submission to British Transport Police
- Assist with the removal of non‑compliant or disruptive individuals from trains or stations as required
- Provide excellent customer service to passengers, offering information and assistance
- Adhere to all Health & Safety and site‑specific operational procedures
- Undertake any additional reasonable duties as requested by senior staff or station management
What We're Looking For
- Valid and in‑date SIA Door Supervisor Licence (required)
- Previous experience in transport, public‑facing security, or law enforcement preferred
- Confidence in dealing with challenging situations professionally and calmly
- Strong communication skills with a customer‑focused approach
- Ability to work independently while following procedures
- Willingness to work flexible hours, including weekends and public holidays
What We Offer
- Competitive pay at £15.82 per hour
- Guaranteed minimum 40 hours per week, with opportunities for more
- Life cover of at least £10,000
- Access to Virtual GP services
- Exclusive savings through MiDeals (discounts at major retailers and leisure providers)
- Recognition through Mitie Stars - with prizes of up to £10,000
- Access to a wide range of training and development opportunities
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.
Response Officer in Peacehaven employer: Mitie
Mitie is an exceptional employer, offering a dynamic work environment for Response Officers in Salisbury. With a competitive hourly rate of £15.82 and guaranteed minimum hours, employees benefit from a supportive culture that prioritises safety and customer service. Opportunities for professional growth, access to exclusive savings, and recognition through Mitie Stars make this role not just a job, but a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Response Officer in Peacehaven
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on Mitie and the SWR network. This will help you understand their mission and how you can contribute as a Response Officer.
✨Tip Number 2
Practice your communication skills! As a Reassurance Officer, you'll need to engage with the public confidently. Try role-playing scenarios with friends or family to get comfortable with handling challenging situations.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! Think of examples from your past experiences where you've successfully dealt with emergencies or difficult customers. This will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure we get your details and can consider you for the Response Officer position.
We think you need these skills to ace Response Officer in Peacehaven
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in public-facing roles or security. We want to see how your skills align with the responsibilities of a Response Officer, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've handled challenging situations and provided excellent customer service.
Showcase Your Communication Skills:As a Response Officer, strong communication is key. In your application, demonstrate your ability to engage with the public and handle incidents calmly. We love seeing candidates who can connect with people!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at Mitie
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Response Officer. Familiarise yourself with Railway Byelaws and think about how you would handle various scenarios that might arise on the job. This will show your potential employer that you're serious about the role.
✨Showcase Your Communication Skills
As a Response Officer, you'll need to engage with the public and provide reassurance. During the interview, practice clear and confident communication. You might even want to prepare examples of how you've successfully handled challenging situations in the past, demonstrating your ability to remain calm under pressure.
✨Demonstrate Flexibility and Reliability
Since the role requires flexibility in working hours, be prepared to discuss your availability openly. Highlight any previous experience where you’ve had to adapt to changing schedules or work environments. This will reassure the interviewer that you can meet the demands of the job.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to respond to emergencies. Think through potential scenarios you might face as a Response Officer and how you would handle them. Practising these responses will help you feel more confident during the interview.
