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- Tasks: Lead a dynamic team in a fast-paced control room environment.
- Company: Join a national operations centre dedicated to excellence.
- Benefits: Competitive salary, flexible benefits, and ongoing training opportunities.
- Why this job: Step into leadership and shape the future of operational management.
- Qualifications: Experience in operations or administration with a proactive mindset.
- Other info: Real progression opportunities and a supportive leadership culture.
The predicted salary is between 28000 - 38000 ÂŁ per year.
Overview
National Operations Centre, Northampton
• £33,500 per year
• 4 on / 4 off – Days & Nights
• Permanent, Full-Time
This is more than a senior controller role. We’re looking for someone ready to step into leadership. Not someone who just wants to “do the job” — but someone who wants to own it, improve it, and progress from it. As a Control Room Team Leader, you’ll oversee a team of Control Room Administrators operating 24/7, ensuring our National Operations Centre runs smoothly, professionally, and to the highest standard. This is an entry-point management role for someone ambitious, proactive, and capable of multitasking at a high level in a fast-paced operational environment.
What You'll Be Responsible For
- Lead from the front — operationally and behaviourally.
- Supervise and support a team of Controllers across day and night shifts.
- Monitor live staffing, attendance, welfare checks, and incident response.
- Ensure duress activations and escalations are handled correctly and promptly.
- Oversee workload distribution during peak periods.
- Maintain exceptional accuracy in reporting and incident logging.
- Lead structured handovers between shifts.
- Coach team members to improve performance and confidence.
- Identify process improvements and drive standards upward.
- Act as the first point of escalation before matters move to senior management.
- Manage multiple tasks without compromising standards.
The Type of Person We're Looking For
- A senior controller ready for leadership.
- A shift lead in operations, logistics, or monitoring.
- A high-performing administrator who naturally takes ownership.
- An aspiring manager looking for their first formal leadership role.
- Proactive — you spot problems before they become issues.
- Highly organised — accuracy is non-negotiable.
- Confident making decisions under pressure.
- Comfortable managing performance and having honest conversations.
- Strong across multiple systems at once.
- Able to remain calm when everything happens at the same time.
What You'll Get
- ÂŁ33,500 salary.
- Genuine management experience.
- 4 on / 4 off shift pattern.
- Full leadership support and development.
- Real progression opportunities within the National Operations Centre.
- A role where your standards shape the team.
Why Join Us?
Because this is where control meets leadership. The National Operations Centre supports thousands of colleagues across the UK. When something goes wrong — we fix it. When someone doesn’t arrive on site — we act. When welfare checks are missed — we intervene. As Team Leader, you’ll ensure your team does that flawlessly. Our success is built on quality people — and we’re serious about developing future managers. If you want a structured pathway into operational management within a national business, this is your opportunity.
Benefits
- Virtual GP access for you and your household.
- Salary Finance scheme with early wage access and competitive loans.
- Flexible lifestyle benefits platform (Choices) — including buying extra holiday.
- High street discounts via MiDeals.
- Cycle-to-work scheme.
- Life cover up to four times your salary.
- Enhanced pension contributions.
- Save-as-you-earn scheme.
- Mitie Matching Share Plan.
- Mitie Stars recognition scheme (monthly prizes and ÂŁ10,000 annual top prize).
- Ongoing training and development opportunities.
If you’re ambitious, proactive, and ready to lead — apply now. We’re not just hiring a supervisor—we’re hiring the next operational leader.
Control Room Team Leader / Supervisor in Peacehaven employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Team Leader / Supervisor in Peacehaven
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show that you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections and getting the inside scoop!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've demonstrated leadership, problem-solving, and multitasking. They want to see how you handle pressure, so be ready to share your success stories.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Control Room Team Leader / Supervisor in Peacehaven
Some tips for your application 🫡
Show Your Leadership Potential: In your application, make sure to highlight any previous leadership experiences or situations where you took charge. We want to see that you're not just looking to do the job, but that you're ready to own it and drive improvements.
Be Specific About Your Skills: When detailing your skills, be specific about how they relate to the role. Mention your experience with multitasking in fast-paced environments and how you've maintained accuracy under pressure. This will help us see how you fit into our team.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and qualities mentioned in the job description. Show us why you’re the perfect fit for the Control Room Team Leader role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mitie
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Control Room Team Leader. Familiarise yourself with the key tasks like supervising a team, managing incident responses, and ensuring accurate reporting. This will help you demonstrate your readiness to take ownership and lead effectively.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved processes. Highlight your ability to coach others and manage performance, as this is crucial for the role. Be ready to discuss how you can motivate your team and handle challenges under pressure.
✨Demonstrate Proactivity
During the interview, share instances where you've identified potential issues before they escalated. This shows that you’re not just reactive but proactive in your approach. Employers want to see that you can spot problems and implement solutions efficiently.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, operational challenges, and opportunities for development within the National Operations Centre. This not only shows your interest in the role but also helps you gauge if the company aligns with your career aspirations.
