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For Companies At a Glance
- Tasks: Ensure safety and security for customers and staff while preventing theft.
- Company: Join B&Q, a trusted name in home improvement and DIY.
- Benefits: Enjoy staff discounts, training opportunities, and provided uniform.
- Why this job: Be part of a supportive team making a real impact in retail safety.
- Qualifications: Previous security experience and a valid SIA Licence are preferred.
- Other info: Work Sundays with potential overtime at nearby stores.
Part Time Retail Security Officer– Decathlon
Cheltenham
Payrate £12.50
Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.
Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.
Main Duties
- To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
- To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
- To proactively deter and prevent anti-social behaviour, theft and criminal activity.
- Liaising with the store management, Police and other external agencies when required.
- Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
- Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
What we are looking for
- The elite security officer will need to be a team player with an enthusiastic attitude.
- Able to work on their own initiative.
- Retail Security experience.
- Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
- Excellent communication skills are required both written and verbal.
- Capable in the use of technology.
- The ability to identify triggers to conflict along with excellent mediation skills.
- The ability to conduct yourself to high ethical standards.
- Conflict resolution trained.
- Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
- A Full UK Driving licence would be beneficial.
- To maximise the use of BWCCTV during confrontational situations.
Part Time Retail Security Officer employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Retail Security Officer
✨Tip Number 1
Familiarise yourself with B&Q's values and mission. Understanding their commitment to safety and customer service will help you align your approach during the interview, showcasing that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss specific scenarios where you've successfully handled security incidents or provided excellent customer service. Real-life examples will demonstrate your experience and ability to stay calm under pressure.
✨Tip Number 3
Make sure to highlight your SIA Licence and any relevant training you've completed. This shows that you're not only qualified but also serious about your role in maintaining safety and security.
✨Tip Number 4
Be ready to discuss your availability and flexibility, especially since this is a part-time role requiring Sunday shifts. Showing that you're reliable and willing to take on additional hours can set you apart from other candidates.
We think you need these skills to ace Part Time Retail Security Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Retail Security Officer position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: If you have previous security experience, especially in retail, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate how your experience aligns with the responsibilities outlined in the job description.
Showcase Communication Skills: Since excellent communication and customer service skills are essential for this role, provide examples in your application that showcase your ability to interact effectively with customers and handle incidents professionally.
Tailor Your Cover Letter: Write a personalised cover letter that addresses why you want to work at B&Q specifically. Mention your commitment to safety and how you can contribute to creating a secure environment for both staff and customers.
How to prepare for a job interview at Mitie
✨Show Your Vigilance
As a Retail Security Officer, it's crucial to demonstrate your ability to stay alert and observant. During the interview, share examples of how you've successfully monitored environments in the past, highlighting your attention to detail.
✨Emphasise Customer Service Skills
Since this role involves interacting with customers, make sure to showcase your excellent communication skills. Discuss situations where you provided outstanding customer service, especially in challenging scenarios.
✨Prepare for Conflict Resolution Questions
Expect questions about handling difficult situations or conflicts. Prepare specific examples that illustrate your calmness under pressure and your ability to resolve issues effectively, as this is key in retail security.
✨Familiarise Yourself with B&Q's Values
Research B&Q's mission and values before the interview. Being able to align your personal values with those of the company will show your commitment and understanding of their culture, making you a more appealing candidate.