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- Tasks: Manage requests, support employees, and ensure efficient service at Campsfield IRC.
- Company: Join the Mitie FM Team in a newly opened immigration removal centre.
- Benefits: Flexible part-time hours, supportive team environment, and valuable experience.
- Other info: Opportunity to grow in a respectful and caring workplace.
- Why this job: Be the first point of contact and make a difference in a dynamic setting.
- Qualifications: Customer service experience, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 12 - 15 £ per hour.
Campsfield Immigration Removal Centre (IRC) is expanding its workforce whilst operating as a newly opened centre. We are looking for respectful, diligent and caring colleagues to join our growing team.
We are seeking a Part Time FM Coordinator to join our Mitie FM Team at Campsfield IRC, Oxford. The ideal candidate will be a passionate individual with customer service experience, responsible for managing phone call and email requests, supporting employees, and logging information onto a database.
The role requires the ability to deliver high levels of service, remain professional at all times, and ensure that Mitie's policies, processes, and procedures are followed. As a FM Coordinator, you will be tasked with managing the flow of requests to ensure a continuous and efficient service.
Daily responsibilities will include:
- Answering emails, phone calls, and walk-in queries
- Logging jobs
- Sending quotes to clients for approval
- Informing engineers of their daily workloads
- Producing reprographics and printing requests for training on site
- Fulfilling the contract with our client and ensuring all contractual obligations are met
As the first line of contact for the Mitie team, you will be answering all calls and e-mails to the helpdesk efficiently, meeting the needs of customers and making full use of the available information and equipment. You must ensure timely input and output of all associated helpdesk data, and live monitoring of performance against SLAs.
You should be able to work under pressure to meet with challenging deadlines while effectively managing workloads. You should have a strong standard of both literacy and numeracy and be confident with your knowledge of Microsoft Office. You can demonstrate excellent written and verbal communication and negotiation skills to support you in your role. You should possess good planning and organisational skills.
Part Time FM Coordinator- Campsfield IRC employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time FM Coordinator- Campsfield IRC
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at Campsfield IRC or in similar roles. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and coordination. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've managed requests or improved processes in previous roles. This will demonstrate your ability to deliver high levels of service and meet deadlines.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Mitie.
We think you need these skills to ace Part Time FM Coordinator- Campsfield IRC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the FM Coordinator role. Highlight your customer service experience and any relevant administrative skills to show us you're the right fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and how you can contribute to the Campsfield IRC. Be sure to mention specific examples of how you've managed requests or supported teams in the past.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application showcases your excellent literacy skills. Keep your language clear and professional, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Mitie
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the FM Coordinator role at Campsfield IRC. Familiarise yourself with the specific responsibilities mentioned in the job description, like managing phone calls and emails, logging information, and ensuring high service levels. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role requires a strong customer service background, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Be ready to discuss how you maintained professionalism under pressure and met deadlines, as these are key aspects of the job.
✨Demonstrate Your Tech Savvy
As you'll be using Microsoft Office and possibly other software for logging requests and monitoring performance, brush up on your skills. You might be asked about your experience with databases or any relevant tools, so be prepared to discuss how you've used technology to improve efficiency in previous roles.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face at Campsfield IRC, or how success is measured in the FM Coordinator role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.