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- Tasks: Coordinate services and ensure a seamless experience for building occupants.
- Company: Join a leading facilities management company focused on thriving communities.
- Benefits: Flexible lifestyle benefits, financial wellbeing assistance, and high street discounts.
- Why this job: Be the go-to person for facilities coordination and make a real impact.
- Qualifications: 1 year of helpdesk experience and strong organisational skills.
- Other info: Opportunities for upskilling, career progression, and recognition through Mitie Stars.
The predicted salary is between 36000 - 60000 £ per year.
Better places, thriving communities.
Reporting to: Helpdesk Manager
Team: Service Assurance
Upskilling, development and career progression are offered within this role.
We are seeking a Lead Facilities Coordinator to serve as the primary point of contact for building occupants and stakeholders, ensuring a seamless customer experience. This role involves coordinating services, maintaining strong relationships, and consistently exceeding expectations.
Key Responsibilities
- Act as the first point of contact for FM-related issues across the BMW account; log and track work orders using SAP, Maximo and Click CAFM systems.
- Plan and schedule reactive tasks to optimize engineer utilization and meet SLAs.
- Monitor risks to KPIs and escalate as needed to prevent SLA failures.
- Ensure compliance with MITIE policies, health and safety legislation, and client requirements.
- Support reporting activities and assist the Service Desk Manager with succession planning.
- Lead reactive works functions and liaise with planners/schedulers.
- Communicate effectively with engineers, supply chain, and stakeholders to ensure timely resolution of issues.
- Administer helpdesk calls via ININ–Genesys and maintain accurate records in Maximo / SAP.
Main Duties
- Prepare and distribute engineer work schedules; ensure assignments align with skill sets.
- Maximize efficiency and productivity of field engineers.
- Provide cover for service desk absences and annual leave.
- Maintain high standards of communication and forward planning to meet SLAs.
- Escalate outstanding jobs and ensure quality and accuracy of system entries.
Skills & Attributes
- Strong organizational and planning skills; ability to prioritize effectively.
- Excellent verbal and written communication across all levels.
- Customer-focused, commercially aware, and cost-conscious.
- Self-motivated, resilient, and calm under pressure.
- Assertive with a positive outlook.
Qualifications & Experience
- Proficiency in Microsoft Office.
- Familiarity with Maximo / SAP desired, not essential (training provided).
- 1 years' experience in a helpdesk, or similar role using business systems and Microsoft packages.
- Knowledge of hard services and facilities management desirable.
- A Level or equivalent qualification preferred.
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel.
Lead Facilities Co-ordinator in Oxford employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Facilities Co-ordinator in Oxford
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for facilities management roles. We recommend practising your answers with a friend to boost your confidence and ensure you come across as calm and collected.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring a portfolio of your past work, including any relevant projects or achievements that highlight your ability to manage tasks effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Lead Facilities Co-ordinator in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lead Facilities Coordinator role. Highlight your relevant experience and skills that match the job description, especially your organisational and communication abilities.
Showcase Your Customer Focus: Since this role is all about ensuring a seamless customer experience, share examples of how you've gone above and beyond for customers in previous roles. We want to see your customer-focused mindset shine through!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate strong written communication skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mitie
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Lead Facilities Coordinator role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Communication Skills
As this role involves liaising with various stakeholders, be prepared to demonstrate your excellent verbal and written communication skills. Think of examples where you've effectively communicated in previous roles, especially in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Prepare specific examples from your past experiences where you successfully managed tasks, prioritised effectively, or resolved conflicts.
✨Highlight Your Customer Focus
Since the role is customer-focused, be ready to discuss how you've gone above and beyond to ensure a great customer experience in previous positions. Share stories that illustrate your commitment to exceeding expectations and maintaining strong relationships.
