Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage key accounts, drive service quality, and enhance client relationships.
- Company: Join Mitie Landscapes, the UK's leading FM company with a diverse culture.
- Benefits: Flexible working, professional development, and a supportive team environment.
- Why this job: Make a real impact by improving client experiences and driving revenue growth.
- Qualifications: Experience in account management, strong communication skills, and a proactive attitude.
- Other info: Opportunity for personal growth in a dynamic and inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Come join us! Mitie Landscapes has an exciting opportunity for a Key Account Manager to join our field-based account management team at the UK's leading FM company, overseeing client requirements within our Grounds Maintenance and Winter Services business. We are seeking an energetic and valued contributor who can ensure that we deliver exceptional results every day to our clients.
You will visit client sites to drive service quality through regular auditing, increase revenue through asset development plans, sustainability initiatives and general projects to improve the first impressions of the site. You will be responsible for meeting client FMs on-site to develop relationships and ensure positive NPS results whilst ensuring all KPIs and SLAs are met, financial performance is accurate, and all systems and processes are updated accordingly.
Agile, flexible working is critical to the continuing success of the Landscapes business, the ability to embed performance excellence through an operating model which supports operational seasonal peaks and out of hours customer support is critical as client demands change throughout the year. At Mitie we know that ‘our diversity makes us stronger’. We are committed to creating a diverse and inclusive environment where our people can thrive to be their best every day and are very proud of our rich and diverse culture and backgrounds. We recognise the unique contributions that you can bring, and our people and customers thrive when we get this right. Flexible work is a great enabler of a diverse & inclusive workforce; at Mitie we encourage all applications for consideration.
Reporting to the National Account Director you will manage your own portfolio under their guidance, ensuring we deliver the exceptional every day.
Responsibilities- Increasing the company's total revenue from the designated contracts
- Maximising the contract life cycle through integration of the contracts and understanding the philosophy and culture of the customer
- Managing and developing a professional relationship with your clients and your internal colleagues
- Ensuring all internal and external KPIs and SLAs are met
- Constantly striving to improve efficiency and utilisation of resources
- Overseeing the financial management of these clients and make improvements to the debt management process
- Experienced within field based account management and delivering results
- Experience within the landscapes industry is preferred but not essential
- Can demonstrate a passion for developing relationships internally and externally
- Communication and people management skills
- Self-motivated and Proactive
- Flexible and willing to travel throughout your region on a daily basis to visit client sites
- Proficient in high level use of Microsoft suite of programmes and good overall IT skills
- Able to understand the importance of delivering on all SLAs & KPIs
- Seeks out and takes opportunities to learn new skills as part of personal professional development
Key Account Manager in Oxford employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager in Oxford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current Key Account Managers on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your passion for the role! When you get the chance to chat with potential employers, make sure to express your enthusiasm for account management and the landscapes industry. Share your ideas on how you can improve client relationships and service quality.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you demonstrate that you're not just a fit for the role, but also for the team at Mitie Landscapes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our diverse and inclusive environment.
We think you need these skills to ace Key Account Manager in Oxford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the Key Account Manager position and how you can contribute to our team at Mitie Landscapes.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in account management and the landscapes industry. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff. This helps us see your potential quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mitie
✨Know Your Client
Before the interview, research Mitie Landscapes and their approach to client management. Understand their values, especially around diversity and inclusion, as well as their service offerings in Grounds Maintenance and Winter Services. This will help you tailor your responses and show that you're genuinely interested in the company.
✨Showcase Your Relationship-Building Skills
As a Key Account Manager, building relationships is key. Prepare examples from your past experiences where you've successfully developed client relationships or improved service quality. Be ready to discuss how you can apply these skills to meet client needs and enhance NPS results.
✨Demonstrate Your Proactivity
Mitie values self-motivated individuals who are proactive. Think of instances where you've taken the initiative to solve problems or improve processes. Highlight your ability to adapt to changing client demands and how you can contribute to operational excellence.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Prepare for questions about managing KPIs and SLAs, and think through how you would handle specific challenges in account management. This will showcase your analytical thinking and readiness for the role.
