At a Glance
- Tasks: Support and manage a dynamic security team while ensuring top-notch service delivery.
- Company: Join Mitie, a leading facilities management company with a diverse and inclusive culture.
- Benefits: Enjoy flexible benefits, high street discounts, and a virtual GP for you and your family.
- Other info: Great opportunities for training and career progression await you at Mitie.
- Why this job: Make a real impact in the security industry while developing your career with us.
- Qualifications: Experience in security management and a full UK driving licence are essential.
The predicted salary is between 31500 - 38500 £ per year.
Job Overview
Mitie has a great opportunity for a Security Operations Support Manager to join our Northern Ireland Security Operations team
The Security Operations Support Manager will work on a 4 on 4 off 12hr primarily dayshift pattern with another ops support manager and together they will assist the operations manager in servicing a large client and front line staff portfolio.
This position is ideally suited to someone already working within the security industry at Supervisor level and above.
All candidate must have a full clean driving licence and be fully flexible for working shift patterns as these change to the needs of the portfolio.
Laptop and phone will be supplied along with use of Mitie vehicle when on duty. For travel purposes, the position will be based out of Mitie office Heron Road, Belfast.
The positions will support with duty manager
Main Duties
The principal objectives of the Operations Support Manager can be summarised as being:
Support in managing the local Security portfolio security team, ensuring that all contracted and temporary hours are fulfilled to the complete satisfaction of the customer.
Ensure all shifts are covered and all Security Officers on shift are fully aware of the customers requirements.
Support the Operations manager to
- Actively drive for service excellence, sustainability, social values and efficiency initiatives at local level.
- Co-ordinate the local delivery of the security operations
- Carry out pre-audits for monthly KPI meetings for all security operations
- Assist Mitie Account and operational management as required
- Ensure a well trained and effective security team is in place and carrying out all duties as per Assignment Instructions across the portfolio
- Undertake daily supervision of the assignment under your control and those premises that you are given responsibility for.
- Ensure all regular Security Staff and relief staff have received the correct training for the contracts worked on, including any inductions.
- Ensure that site training records are maintained.
- Ensure the performance of the Security Staff is constantly reviewed and monitored so that any weaknesses or training needs are identified and the necessary action taken.
- Liasie with Operations Manager as soon as you are made aware of an unplanned absence.
- Control and maintain holiday planners
- What we are looking for
- Excellent organisational and time management skills
- Confident and professional working approach and appearance
- Strong customer service, client focused attitude with the ability to build good working relationships
- Exceptional verbal and written communication skills
- Ability to work individually and as part of a team
- Resilient and tenacious with a ‘can do' approach
- Flexible and adaptable
- Literate, numerate and IT skills to medium level user
- Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial
- A Full UK Driving licence is required
- Will be required to achieve SC clearances for most of the portfolio contracts
- We have a virtual GP on hand for you and members of your household.
So you can get expert advice by video or phone without having to leave your home.
We offer financial wellbeing assistance through our Salary Finance scheme.
For example, you could access 50% of your earned pay before payday for a small fee.
Salary Finance also offers competitive loans.
- When you join us, we'll give you a link to our flexible benefits platform, Choices.
This gives you the chance to customise your benefits to best suit your lifestyle.
You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our Mi Deals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants.
We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work.
There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,!
- Our success is a direct result of the experience and quality of our people.
Progressing your career is therefore a top priority for us.
We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since , Mitie's 84, employees have been maintaining companies globally.
We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
- We have a virtual GP on hand for you and members of your household.
So you can get expert advice by video or phone without having to leave your home.
We offer financial wellbeing assistance through our Salary Finance scheme.
For example, you could access 50% of your earned pay before payday for a small fee.
Salary Finance also offers competitive loans.
- When you join us, we'll give you a link to our flexible benefits platform, Choices.
This gives you the chance to customise your benefits to best suit your lifestyle.
You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our Mi Deals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants.
We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work.
There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,!
- Our success is a direct result of the experience and quality of our people.
Progressing your career is therefore a top priority for us.
We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
- We have a virtual GP on hand for you and members of your household.
So you can get expert advice by video or phone without having to leave your home.
We offer financial wellbeing assistance through our Salary Finance scheme.
For example, you could access 50% of your earned pay before payday for a small fee.
Salary Finance also offers competitive loans.
- When you join us, we'll give you a link to our flexible benefits platform, Choices.
This gives you the chance to customise your benefits to best suit your lifestyle.
You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our Mi Deals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants.
We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work.
There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,!
- Our success is a direct result of the experience and quality of our people.
Progressing your career is therefore a top priority for us.
We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all.
If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
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Operations Support Manager employer: Mitie
Mitie is an excellent employer that prioritises employee wellbeing and development, offering a supportive work culture in Belfast. With benefits such as a branded vehicle and access to an Employee Assistance Programme, employees can thrive both personally and professionally while contributing to high service delivery standards across multiple sites. The company fosters growth opportunities, making it an ideal place for those seeking meaningful and rewarding employment in the facilities maintenance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Operations Support Manager. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Mitie. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Operations Support Manager candidates.
✨Directly Apply to Mitie
Don’t forget to apply for the Operations Support Manager role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Mitie.
We think you need these skills to ace Operations Support Manager
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Mitie. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Mitie.
How to prepare for a job interview at Mitie
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Mitie.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Mitie.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Mitie.
