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- Tasks: Lead a dynamic team to ensure exceptional service and operational success.
- Company: Join Mitie, a trusted partner in creating amazing work environments.
- Benefits: Enjoy a supportive culture, career growth, and a focus on health and safety.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real impact by leading teams and enhancing customer experiences.
- Qualifications: Experience in management and a passion for teamwork and development.
The predicted salary is between 40000 - 50000 £ per year.
Company Business Services - Cleaning
Reporting To: Regional Operations Manager
Our values and behaviours:
- Delivering the exceptional, every day.
- We are one Mitie: we work as one to deliver a seamless, unrivalled service.
- We are built on integrity and trust: integrity and trust are at the heart of all we do.
- We go the extra mile: going the extra mile for our colleagues and customers is in our DNA.
- Our diversity makes us stronger: we are proud of our rich and diverse culture and backgrounds.
- Our customers' business is our business: we are a partner, trusted for our expertise.
Job objectives and responsibilities:
- To successfully manage and lead the relevant regional team whilst ensuring the growth and profitable operation of the area.
- Implement a positive health and safety culture.
Main duties:
- Pro-actively demonstrate and work to the Company's values.
- Efficiently and cost-effectively manage and develop the contract portfolios.
- Analyse current contracts and assess their ongoing contribution to the profitable operation of the region.
- Assist with contract renegotiations where necessary.
- Manage and develop a professional and effective operational team.
- Develop a succession plan for all key roles within your team.
- Meet and/or exceed financial targets including WIP, debt and GRN process.
- Set, monitor, evaluate and recommend budgetary adjustments.
- Build positive and productive working relationships with all customers.
- Ensure that all SLAs and KPIs are met for the portfolio.
- Support the development of new sales.
- Provide management information/reporting as required.
- Monitor and control supplier, sub-contractor and labour costs.
- Develop, communicate and implement Regional Strategy as agreed.
- Stay abreast of opportunities for developing the company in the energy market.
- Lead by example with regards to health and safety.
- Understand and complete all work-related documentation accurately and on time.
- Comply with all QHSE policies and procedures.
- Attend and fully participate in training and appraisal activities as required.
- Undertake additional duties in line with capabilities as required.
Person Specification:
- Holds relevant professional, technical or management qualifications, and/or has relevant experience.
- Can demonstrate knowledge and understanding of Health, Safety, Environment and Quality systems.
- Able to represent MITIE effectively at both internal and external meetings.
- Able to undertake budget setting and demonstrate appropriate financial management.
- Able to lead, motivate and manage a team effectively.
- Seeks out and takes opportunities to learn new skills.
- Leads by example in all role activities.
Health and Safety responsibilities:
- Follow Group and company policies and procedures at all times.
- Report any apparent deficiencies in systems of work or equipment provided.
- Use all work equipment and personal PPE properly.
- Report any issues or training needs to your Line manager.
Information Security:
- Ensure compliance with Mitie's information security procedures in all activities.
- Proactively identify and report security risks to your manager.
- Report actual and suspected security incidents.
Note: This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment.
Operations Manager employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes them tick and be ready to show how you align with their mission of delivering exceptional service every day.
✨Tip Number 3
Practice your interview skills! Get a friend to throw some common questions your way, or even better, use mock interviews to build your confidence. The more you practice, the smoother it’ll go!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating exceptional environments and how you align with our values at Mitie.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the job description. Focus on your leadership skills and any achievements in managing teams or projects that demonstrate your ability to go the extra mile.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. This will help us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Mitie
✨Know the Company Values
Before your interview, take some time to really understand Mitie's core values and behaviours. They emphasise integrity, teamwork, and going the extra mile. Be ready to share examples from your past experiences that demonstrate how you embody these values.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to lead a team effectively. Prepare to discuss your leadership style and provide specific examples of how you've motivated teams in the past. Highlight any experience you have in developing succession plans or managing performance.
✨Prepare for Financial Discussions
Since the role involves budget setting and financial management, brush up on your financial acumen. Be prepared to discuss how you've managed budgets in previous roles and any strategies you've used to meet or exceed financial targets.
✨Demonstrate Health and Safety Knowledge
Health and safety is a key aspect of this role. Familiarise yourself with relevant health and safety regulations and be ready to discuss how you've implemented safe systems of work in your previous positions. Showing that you prioritise safety will resonate well with the interviewers.