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For Companies At a Glance
- Tasks: Lead a major healthcare portfolio, ensuring high-quality patient care and operational excellence.
- Company: Join Mitie, a leader in technical services with a focus on healthcare.
- Benefits: Competitive salary, leadership development, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for growth and impact in a complex environment.
- Why this job: Shape the future of healthcare while leading a passionate team.
- Qualifications: Senior leadership experience in public-sector healthcare and strong commercial acumen.
The predicted salary is between 80000 - 100000 ÂŁ per year.
Mitie is recruiting an Operating Unit Director to lead a major healthcare portfolio in London. This is a senior leadership role with full accountability for operational performance, commercial outcomes and people leadership across a high‑profile healthcare estate. Patient care is at the heart of everything this role does. The services delivered by this portfolio directly support safe, reliable, compassionate environments for patients, clinicians and healthcare colleagues.
You will lead a large, complex portfolio with responsibility for strategy, growth, P&L, service quality, compliance and culture, operating within Mitie's governance and delegation of authority. You will also play a key role in shaping a high‑performance, values‑led culture across the Healthcare business and the wider Technical Services senior leadership community.
What you'll be responsible for
- Strategic leadership
- Set and deliver a multi‑year healthcare strategy aligned to Mitie's vision and Technical Services ambitions
- Identify and deliver growth opportunities across NHS and healthcare clients, including new business and contract expansion
- Build and lead a strong, future‑ready leadership team with clear succession and development plans
- Champion innovation, digital adoption and standardised operating models to improve quality, resilience and patient outcomes
- Represent Mitie at senior healthcare forums and with key public‑sector stakeholders
- Operational excellence
- Ensure safe, compliant and high‑quality service delivery across all healthcare contracts
- Maintain robust oversight of statutory, clinical, safeguarding and healthcare‑specific compliance
- Embed consistent operating models and best practice to improve reliability and reduce risk
- Drive continuous improvement across quality, safety, sustainability and patient experience
- Lead recovery and service improvement activity where required
- People leadership
- Lead, develop and retain a high‑performing, inclusive leadership team
- Create a culture of collaboration, accountability and patient‑centred decision‑making
- Identify, coach and develop diverse high‑potential talent
- Role‑model Mitie's values through visible, people‑centred leadership
- Client and stakeholder management
- Act as executive sponsor for strategic healthcare clients
- Build trusted senior relationships with NHS leaders and system partners
- Ensure FM services directly support patient safety, clinical effectiveness and staff experience
- Drive high levels of customer satisfaction, retention and reputation
- Commercial and financial accountability
- Hold full P&L accountability, delivering revenue, margin and cash targets
- Oversee pipeline management, bid governance and commercial risk
- Ensure compliance with delegation of authority and governance frameworks
- Balance commercial performance with value for money and patient‑focused outcomes
What we're looking for
- Senior leadership experience within public‑sector healthcare environments (for example NHS Trusts, ICBs or healthcare PFI)
- Proven track record of delivering safe, compliant, patient‑centric services at scale
- Strong commercial and financial acumen, with full P&L accountability
- Experience leading complex, regulated contracts with multiple stakeholders
- Ability to simplify complexity, standardise operations and drive continuous improvement
- Strong influencing and communication skills, credible at executive level
- Collaborative and values‑driven, with strong internal leadership capability
- Calm, credible and trusted by both frontline teams and senior healthcare stakeholders
- Proactive, resilient and comfortable operating at pace in complex environments
- High levels of integrity, accountability and energy
Operating Unit Director employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operating Unit Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Mitie’s values and recent projects. Tailor your responses to show how your experience aligns with their mission of patient care and operational excellence. Practice common interview questions and think about how you can demonstrate your leadership skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the conversation to remind them of your fit for the Operating Unit Director position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Mitie team and contributing to a high-performance culture.
We think you need these skills to ace Operating Unit Director
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in public-sector healthcare. We want to see how your background aligns with the role of Operating Unit Director, so don’t hold back on showcasing your relevant skills!
Showcase Leadership Experience: This role is all about people leadership, so be sure to emphasise your experience in leading teams and driving a culture of collaboration. We’re looking for examples that demonstrate your ability to develop high-performing teams and foster an inclusive environment.
Highlight Commercial Acumen: Since you’ll be responsible for P&L accountability, it’s crucial to illustrate your financial expertise. Share specific achievements that showcase your ability to manage budgets, drive revenue, and ensure value for money while keeping patient care at the forefront.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows your enthusiasm for joining our team at Mitie!
How to prepare for a job interview at Mitie
✨Know Your Healthcare Landscape
Before the interview, dive deep into the current trends and challenges in the healthcare sector, especially within public-sector environments like the NHS. Understanding the specific needs and expectations of healthcare clients will help you demonstrate your strategic vision and how you can align with Mitie's goals.
✨Showcase Your Leadership Style
Prepare to discuss your leadership philosophy and how you've successfully built and led high-performing teams in the past. Be ready to share specific examples of how you've fostered a culture of collaboration and accountability, as well as how you've developed talent within your teams.
✨Demonstrate Financial Acumen
Since this role involves full P&L accountability, brush up on your financial management skills. Be prepared to discuss how you've previously managed budgets, driven revenue growth, and balanced commercial performance with patient-focused outcomes. Use concrete figures and results to back up your claims.
✨Engage with Stakeholder Management
Think about your experience in building relationships with key stakeholders, particularly in the healthcare sector. Prepare to discuss how you've acted as an executive sponsor for clients and how you've ensured that services support patient safety and clinical effectiveness. Highlight your influencing skills and ability to communicate effectively at all levels.