At a Glance
- Tasks: Lead the National Security Operations Room, managing incidents and ensuring safety.
- Company: Join a high-profile corporate environment focused on community safety.
- Benefits: Flexible benefits, virtual GP, financial wellbeing assistance, and high street discounts.
- Other info: Dynamic role with opportunities for recognition and rewards.
- Why this job: Make a real impact in security operations while advancing your career.
- Qualifications: CCTV Control Room experience and current SIA Licence required.
The predicted salary is between 31500 - 38500 £ per year.
Better places, thriving communities.
We're looking for an experienced and proactive Lead Operator to support the day-to-day operation of the National Security Operations Room (NSOR) within a high profile corporate environment.
This role is ideal for an experienced CCTV Operator, Control Room Operator, or Security Operations Centre (SOC) Operator looking to take the next step in their career.
You will play a key role in delivering monitoring, communications, and incident response functions, while helping maintain operational resilience, situational awareness, and service excellence.
Previous CCTV Control Room experience is essential.
Reporting to the NSOR Supervisor, you will support the delivery of critical CCTV monitoring, communications, incident management, and security operations.
You will act as a key member of the control room team, managing complex incidents, maintaining situational awareness, and helping deliver a consistent and professional service.
Shift Pattern
4 Days, 4 Off, 4 Nights, 4 Off (12-hour shifts, averaging 42 hours per week)
SIA
Security Guard or Door Supervisor licence required.
Key Responsibilities
- Control Room Operations & Incident Management
- Monitor CCTV, access control, alarm systems and security platforms, ensuring timely and appropriate responses.
- Respond to and manage incidents in line with procedures, including security, safety, and business continuity events.
- Ensure all alarms, incidents, and service requests are assessed and responded to appropriately.
- Maintain awareness of the current security threat environment, geopolitical developments, protest activity, travel-related risks, and emerging threats, ensuring relevant information is identified, assessed, and escalated where appropriate.
- Act as an operational escalation point for incidents.
- Produce operational reports, including travel disruption and situational awareness updates.
- Monitor VIP and business-critical travel activity, including flight tracking and welfare monitoring when required.
- Liaise with security teams, sites, contractors, and emergency services to support incident resolution and operational continuity.
- Monitor lone worker and emergency notification systems, responding to activations in accordance with procedures.
- Maintain accurate logs, records, incident reports, and handovers.
- Conduct routine system checks and report faults or performance issues.
What We're Looking For
Essential
- Previous CCTV Control Room, Security Operations Centre (SOC), or Security Control Room experience.
- Experience operating CCTV, access control, alarm monitoring, and security management systems.
- Experience managing incidents, escalations, and competing operational priorities.
- Strong awareness of current security threats, geopolitical developments, protest activity, and emerging risks.
- Current SIA Licence (Security Guarding or Door Supervision).
- Excellent communication, decision-making, and problem-solving skills.
- Ability to remain calm, professional, and effective in high-pressure situations.
Desirable
- CCTV Public Space Surveillance (PSS) qualification.
- Experience working within a large-scale or multi-site corporate environment.
- Experience in travel security monitoring, situational awareness reporting, or intelligence-led security operations.
Benefits
- We have a virtual GP on hand for you and members of your household.
- So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme.
- For example, you could access 50% of your earned pay before payday for a small fee.
- Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices.
- This gives you the chance to customise your benefits to best suit your lifestyle.
- You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our Mi Deals platform.
- And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants.
- We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work.
- There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
We are committed to ensuring our recruitment process is inclusive and accessible to all.
If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
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National Security Operations Room - Lead Operator in Norwich employer: Mitie
Mitie is an excellent employer that prioritises employee wellbeing and development, offering a supportive work culture in Belfast. With benefits such as a branded vehicle and access to an Employee Assistance Programme, employees can thrive both personally and professionally while contributing to high service delivery standards across multiple sites. The company fosters growth opportunities, making it an ideal place for those seeking meaningful and rewarding employment in the facilities maintenance sector.
StudySmarter Expert Advice🤫
We think this is how you could land National Security Operations Room - Lead Operator in Norwich
✨Join Security Community Events
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✨Connect with Industry Experts
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We think you need these skills to ace National Security Operations Room - Lead Operator in Norwich
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Mitie. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Mitie.
How to prepare for a job interview at Mitie
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Mitie.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Mitie.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Mitie.
