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- Tasks: Monitor staffing and ensure safety during peak operational times.
- Company: Join a leading organisation dedicated to thriving communities.
- Benefits: Earn £9 per hour, with overtime opportunities and flexible benefits.
- Why this job: Make a real impact by keeping operations running smoothly and safely.
- Qualifications: No prior experience needed; just be calm, organised, and reliable.
- Other info: Enjoy a supportive environment with training and career progression opportunities.
The predicted salary is between 9 - 9 £ per hour.
Better places, thriving communities.
Control Room Administrator – Split Shifts (4 on / 4 off)
National Operations Centre, Northampton
£9 per year (14 hours per week with potential for more)
4 on / 4 off – split shifts ⏰ 06:30–08:30 & 18:30–20:30 on shift days
Permanent, part-time
Overtime available – potential to increase hours up to 42 per week
Our National Operations Centre operates 24/7, supporting thousands of people working across the UK. This role focuses on critical morning and evening cover, when sites are opening, closing, and staff movements are at their highest. When someone doesn't arrive on site, runs late, or misses a welfare check, you're the person who spots it, takes action, and keeps people safe. This is a calm, responsible role in a fast-moving environment where attention to detail really matters.
What You'll Be Doing
- Monitor live staffing and attendance across multiple sites
- Manage incidents where staff are late, absent, or need urgent support
- Monitor welfare check calls and act quickly if someone goes quiet
- Respond to duress alerts and escalate incidents calmly and accurately
- Handle calls and emails from sites and managers during peak periods
- Record incidents and actions clearly so nothing is missed
- Support effective handovers between shifts
These are key pressure points in the day — your role helps keep operations running safely and smoothly.
Who We're Looking For
You don't need previous control room experience, but you do need to be:
- Confident using multiple computer systems at the same time
- Calm under pressure and able to think clearly during busy periods
- Organised, accurate, and detail-focused
- Comfortable speaking to managers, clients, and site staff
- Reliable and able to commit to a 4 on / 4 off pattern
If you've worked in admin, operations, call handling, logistics, or monitoring environments, you'll settle in quickly.
What You'll Get
- £9 per year (14 contracted hours per week)
- 4 on / 4 off pattern – predictable time off
- Split shifts focused on peak operational times
- Overtime available, with the opportunity to increase hours up to 42 per week when required
- Full training provided
- A secure, professional working environment
- A role where your actions genuinely matter
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing us.
Control Room Administrator AM/PM in Northampton employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Administrator AM/PM in Northampton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Control Room Administrator role.
✨Tip Number 2
Prepare for the interview by practising common questions related to the role. Think about scenarios where you had to stay calm under pressure or manage multiple tasks at once. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with the computer systems mentioned in the job description. Being confident with technology will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Control Room Administrator AM/PM in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Control Room Administrator role. We want to see how you can contribute to keeping operations running smoothly!
Showcase Your Calmness Under Pressure: In your written application, share examples of times when you've stayed calm in a busy environment. This role is all about handling situations effectively, so let us know how you’ve done that before!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially since attention to detail is key in this role. Make sure we can easily see your qualifications!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mitie
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Control Room Administrator. Familiarise yourself with the key tasks like monitoring staffing, managing incidents, and responding to alerts. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Stay Calm Under Pressure
Since this role involves working in a fast-paced environment, practice staying calm and collected. Think of examples from your past experiences where you successfully managed stressful situations. This will help you convey your ability to handle pressure during the interview.
✨Showcase Your Communication Skills
You'll need to communicate effectively with managers and site staff, so be prepared to discuss how you've done this in previous roles. Use specific examples to illustrate your ability to convey information clearly and concisely, especially during busy periods.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company culture aligns with your values.
