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- Tasks: Manage cleaning operations and deliver insightful reports to enhance service quality.
- Company: Join Mitie, a leader in facilities management with a focus on teamwork.
- Benefits: Opportunities for upskilling, competitive salary, and a supportive work environment.
- Other info: Enjoy a friendly atmosphere with great potential for career progression.
- Why this job: Make a difference in service delivery while developing your career in a dynamic role.
- Qualifications: Strong organisational skills and experience in client interactions are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Central London
Hours: 8am to 5pm, Monday to Friday
Opportunities for upskilling, development and progression available.
A brand new opportunity for a Cleaning Administrator Coordinator has become available at Mitie.
Responsibilities:
- Deliver management information (MI) reports to the client on a daily, weekly, monthly and ad hoc basis.
- Monitor and control pinning across the contract, sharing analysis with regional SSMs to identify areas for improvement.
- Support the helpdesk function to ensure all cleaning-related calls are managed and resolved within agreed SLAs.
- Ensure compliance with all QHSE reporting requirements and maintain accurate site-based documentation.
- Track the delivery of variable and additional works in line with established processes.
- Process and manage invoicing for ad-hoc and periodic work, coordinating with the Cleaning FBP.
- Liaise with other service lines, including MSC, to coordinate service delivery and fulfil ad hoc requests.
- Review monthly and quarterly Q‑Audits to ensure completion and compliance; follow up directly with sites to resolve any failures.
- Manage PPMs (e.g., windows, hard floors, carpets, upholstery, kitchens) in line with the calendar and budget.
- Oversee washroom services across all sites.
- Continuously review the consumables range in the marketplace to ensure alignment with the annual budget.
- Collate ESG data related to all cleaning services.
- Analyse Merlin data for trends and share insights with site SSMs to maximise site productivity.
- Monitor the Tork Vision dashboard for washroom usage trends and service optimisation.
- Track maintenance of machinery and equipment, ensuring PAT testing is up to date and compliant.
Qualifications:
- Confident in both remote service delivery and client-facing interactions.
- Skilled in resolving issues collaboratively with clients.
- Highly practical and organised with a proven ability to multitask and prioritise workload effectively based on urgency.
- Strong customer liaison capabilities, ensuring clear and responsive communication.
- Excellent interpersonal skills for engaging with both clients and internal stakeholders.
- Persuasive and collaborative in problem-solving, with the ability to influence outcomes positively.
- Approachable, friendly, and professional in demeanor.
- Proficient in presenting reports, with advanced skills in Microsoft Word and Excel.
Cleaning Administrator Coordinator in Norfolk employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Administrator Coordinator in Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in the cleaning and facilities management industry. Attend events, join online forums, or connect on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to cleaning services and be ready to discuss how your skills align with their needs. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves resolving issues collaboratively, think of examples from your past experiences where you successfully tackled challenges. This will help you shine during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Cleaning Administrator Coordinator in Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cleaning Administrator Coordinator role. Highlight relevant experience and skills that match the job description, like your ability to manage reports and liaise with clients.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've successfully managed similar tasks in the past.
Showcase Your Skills: Don’t forget to showcase your organisational and multitasking skills in your application. We want to see how you prioritise workload and handle multiple responsibilities effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and stands out to us!
How to prepare for a job interview at Mitie
✨Know Your Numbers
Since the role involves delivering management information reports, brush up on your data analysis skills. Be ready to discuss how you've used data in previous roles to drive improvements or solve problems.
✨Showcase Your Organisation Skills
This position requires strong organisational abilities. Prepare examples of how you've successfully managed multiple tasks or projects simultaneously, and be ready to explain your prioritisation process.
✨Demonstrate Your Communication Skills
As a Cleaning Administrator Coordinator, you'll need to liaise with various stakeholders. Practice articulating your thoughts clearly and confidently, and think of instances where your communication made a positive impact.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Prepare to discuss specific challenges you've faced in past roles and how you collaborated with others to find effective solutions.