At a Glance
- Tasks: Lead and manage cleaning teams to deliver top-notch services and meet KPIs.
- Company: Join Mitie, a leader in high-performing places with a focus on innovation.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a real impact by ensuring cleanliness and safety in diverse environments.
- Qualifications: Experience in cleaning management and strong customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
Join Mitie – the future of high performing places.
HOURS: Monday to Friday, 8am - 5pm, (flexibility required to meet business needs)
LOCATION: Norwich, Norfolk, NR1 1EF
The primary focus of this role is the delivery of operational activity to meet annual KPIs and SLAs (Service Level Agreements). The role involves the management and integration of multiple teams or units where there is a high degree of risk, impact, scale, or complexity. It carries full managerial accountability for the leadership of the cleaning function and the delivery of a professional service aligned to contractual service level agreements.
Role Responsibilities:
- Lead, coordinate, and control multiple teams to ensure staff are developed, utilised, and deployed effectively.
- Maximise employee performance and motivation to meet organisational standards and requirements.
- Develop and implement plans, schedules, and improvement programmes to deliver ongoing monthly, quarterly, and annual KPIs, SLAs, and departmental objectives.
- Maintain and build strong relationships with stakeholders to ensure service level agreements are achieved and favourable terms are agreed with suppliers to suit business needs.
- Ensure cleaning supplies are ordered to meet usage requirements at appropriate cost and quality levels, in line with stakeholder requirements and contractual agreements.
- Ensure all equipment is appropriately maintained and fit for purpose.
- Confirm operators are fully trained and capable of using equipment in line with all health, safety, environmental, and regulatory requirements.
- Monitor and manage budgets and expenses.
- Ensure product pricing is developed and agreed with stakeholders to cover agreed costs and service level agreements.
- Ensure all records are kept accurately and consistently.
- Collect, collate, and analyse service, cost, and performance information, and generate management information for senior leadership.
What we are looking for:
- Proven experience in cleaning management
- Hands-on customer service experience
- A strong understanding of cleaning procedures and best practice
- Knowledge of health and safety requirements, and environmental and quality standards relevant to cleaning services
- A good understanding of industry innovation and company standards
- Excellent communication and organisational skills
- Consistent and effective management style
- Proactive approach to problem-solving and service improvement
There’s a place for you at Mitie, join us today!
Locations
Site Based Cleaning Manager in Norfolk, Norwich employer: Mitie
At Mitie, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. As a Site Based Cleaning Manager in Norwich, you will benefit from a structured work schedule, opportunities for professional growth, and the chance to lead dynamic teams in delivering high-quality services. Join us to be part of a forward-thinking organisation that values innovation and collaboration, ensuring a rewarding career path in the cleaning industry.
StudySmarter Expert Advice🤫
We think this is how you could land Site Based Cleaning Manager in Norfolk, Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning industry and let them know you're on the hunt for a Site Based Cleaning Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Mitie and understanding their values and goals. Tailor your responses to show how your experience aligns with their mission of delivering high-performing places. We want to see that you’re not just a fit for the role, but also for the company culture!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've successfully managed teams and improved performance in previous roles. Highlighting your hands-on customer service experience will also set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Mitie and ready to contribute to our mission of excellence in cleaning management.
We think you need these skills to ace Site Based Cleaning Manager in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Site Based Cleaning Manager role. Highlight your experience in cleaning management and any relevant achievements that align with the job description. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your hands-on customer service experience and how you’ve successfully led teams in the past. Let us know what excites you about working with Mitie!
Showcase Your Skills:Don’t forget to showcase your communication and organisational skills in your application. We’re looking for someone who can effectively manage multiple teams and maintain strong relationships with stakeholders, so make sure to highlight these abilities!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about Mitie and what we stand for!
How to prepare for a job interview at Mitie
✨Know Your Cleaning Standards
Familiarise yourself with the latest cleaning procedures and best practices. Be ready to discuss how you’ve implemented these in previous roles, as well as any innovative approaches you've taken to improve service delivery.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing multiple teams. Think about specific situations where you motivated staff or improved performance, and be ready to share these stories during the interview.
✨Understand KPIs and SLAs
Brush up on key performance indicators and service level agreements relevant to the cleaning industry. Be prepared to discuss how you’ve met or exceeded these in past roles, and how you plan to achieve them in this new position.
✨Build Relationships
Think about how you’ve successfully built relationships with stakeholders in the past. Be ready to talk about your communication style and how you ensure that everyone is aligned with business needs and objectives.
