At a Glance
- Tasks: Coordinate field operations and ensure top-notch customer service.
- Company: Join Mitie, a leader in high-performing workplaces.
- Benefits: Full-time role with a supportive culture and growth opportunities.
- Other info: Fast-paced environment with opportunities for continuous improvement.
- Why this job: Be a key player in a dynamic team and make a real impact.
- Qualifications: 1 year of experience in service coordination and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Join Mitie – the future of high performing places.
Location: Bristol
Contract: Full-time (FTC 13 months)
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Service Coordinator to support the effective delivery of field operations, ensuring high levels of customer service, operational efficiency, and compliance. This role is key to coordinating engineers, subcontractors, and resources, while maintaining strong customer relationships and supporting continuous improvement across service delivery.
Role Responsibilities:
- Plan and schedule field service engineers and subcontractor work to ensure efficient and timely service delivery.
- Coordinate parts, suppliers, and logistics for service visits, breakdowns, and installations.
- Ensure full compliance with Health, Safety, and Environmental policies, as well as customer site procedures and RAMS requirements.
- Manage incoming customer queries via calls and emails, providing timely responses and effective issue resolution.
- Support account managers with pricing, spare parts information, and service delivery insights.
- Monitor KPIs, support team performance plans, and contribute to continuous improvement initiatives.
- Build and maintain strong relationships with customers, internal teams, and engineering project stakeholders.
- Support warehouse and operational activities where required, ensuring a safe and organised working environment.
Required Qualifications:
- Minimum 1 year of relevant experience in a service coordination, administrative, or operational role.
- Full UK driving licence with flexibility to travel and stay overnight if required.
- Good working knowledge of Microsoft Office applications.
What we're looking for:
- Strong communication skills with the ability to engage effectively with customers and internal stakeholders.
- Well organised with strong prioritisation skills, able to manage multiple tasks in a fast-paced environment.
- Ability to remain calm and effective under pressure, including handling urgent or reactive situations.
- Logical thinker with a proactive and solutions-focused approach.
- Commitment to continuous improvement and delivering high-quality service.
- Willingness to learn products and services to better support customer needs.
Desirable:
- Experience working in a technical or engineering environment (e.g. water treatment sector).
- Familiarity with field service operations or coordination of engineers and subcontractors.
What's in it for you?
- Opportunity to play a key role in a dynamic field service operation.
- Exposure to a collaborative and customer-focused environment.
- A supportive culture focused on continuous improvement and development.
Service Coordinator in Newport employer: Mitie
At Mitie, we pride ourselves on fostering a supportive and collaborative work culture that empowers our employees to excel. As a Service Coordinator in Bristol, you will benefit from a dynamic environment that prioritises continuous improvement and professional development, ensuring you have the tools and opportunities to thrive in your role. Join us to be part of a team that values strong customer relationships and operational excellence, making every day at work meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Newport
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Mitie and understanding their values. Think about how your skills align with their mission of delivering high-quality service and operational efficiency. Show them you're not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your communication skills! As a Service Coordinator, you'll need to engage effectively with customers and internal teams. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Mitie and ready to contribute to their success.
We think you need these skills to ace Service Coordinator in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Coordinator role. Highlight your relevant experience in service coordination and any skills that match the job description, like communication and organisation. We want to see how you can bring your unique strengths to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your commitment to customer service and continuous improvement – we love that!
Showcase Your Skills:In your application, be sure to showcase your strong communication skills and ability to manage multiple tasks. Give examples of how you've handled pressure or resolved issues in the past. We’re looking for someone who can keep things running smoothly!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture. We can’t wait to hear from you!
How to prepare for a job interview at Mitie
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the responsibilities like scheduling engineers and managing customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively engaged with customers or internal teams in the past. Think about situations where you resolved issues or built relationships, as these will highlight your ability to thrive in a customer-focused environment.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively, especially in fast-paced situations. You could share specific tools or methods you use to stay organised, which will show that you can handle the demands of coordinating field operations.
✨Emphasise Continuous Improvement
Mitie values a commitment to continuous improvement, so come prepared with ideas on how you’ve contributed to enhancing service delivery in previous roles. Whether it’s streamlining processes or improving customer satisfaction, showcasing your proactive approach will resonate well with the interviewers.
