At a Glance
- Tasks: Support operations by managing security systems, documentation, and technical support.
- Company: Join a leading organisation focused on safety and operational excellence.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Engage in continuous learning and maintain essential certifications.
- Why this job: Be part of a dynamic team ensuring safety and efficiency in operations.
- Qualifications: Proficient with digital tools; security experience preferred but not essential.
The predicted salary is between 41714 - 41714 £ per year.
Overview
Location: Norwich
Hourly / Salary Rate: £41,714.40
Hours: 50 hours per week - 07:00 - 17:00
The ideal candidate will demonstrate strong proficiency with computers, security systems, and digital tools, with the ability to quickly adopt new platforms. CCTV control room experience and a CCTV licence are advantageous but not required.
Responsibilities
- Review, update, and create Standard Operating Procedures (SOPs) and support monthly audits and operational documentation.
- Provide technical and systems support, including system set‑ups, telephony issues, radio maintenance, critical system tests, and IT access requests.
- Manage Lone Worker device stock, including allocation, user management, and distribution.
- Prepare Travel Security Plans, maintain traveller and flight/check‑call trackers, and update records as required.
- Conduct CCTV reviews, process data requests, and share footage securely.
- Administer seized assets, lost property, and other operational records.
- Raise, monitor, and close ServiceNow tickets and participate in related team updates.
- Provide general operational support including postal liaison, stationery coordination, and assistance with onsite activities.
- Support recruitment processes such as scheduling interviews.
- Assist with disaster recovery and operational resilience planning alongside relevant teams.
- Complete additional tasks to support overall operational effectiveness.
- On occasions you may be asked to work additional hours or at alternative locations if required.
Security & Risk Management
- Monitor security systems, including CCTV, Gemini alarms, and Genetec platforms.
- Complete scheduled security checks such as panic alarms, fire doors, intruder systems, lock/unlock reports, and disaster recovery equipment tests.
- Support operational continuity by monitoring manning levels and producing daily travel, weather, and staffing updates.
- Conduct radio checks to ensure communication readiness.
- Monitor UK travel disruptions, global incident alerts, VIP travel schedules, and conduct traveller check calls.
- Coordinate, log, and escalate estate issues such as leaks, floods, alarms, unauthorised access, and system faults.
- Conduct information‑based monitoring to identify potential risks, threats, or operational disruptions.
- Respond to incidents in line with procedures, escalating appropriately and maintaining accurate incident records.
- Demonstrate professionalism and composure during incidents to support the protection of people, assets, and operations.
- Follow all scheduled communication protocols and check‑ins to maintain operational integrity.
Training & Professional Development
- Maintain all required licences and certifications—such as Security Guarding/Door Supervision, First Aid at Work, and CCTV PSS SIA—and complete all mandatory training to ensure they remain current.
- Engage in continuous professional development to enhance job knowledge and operational capability.
- Use technology effectively to support work objectives and maintain accurate records.
Candidate Profile
- Highly proficient with computers, security systems, and digital tools, with the ability to learn new platforms quickly and use technology confidently.
- Strong situational awareness, attention to detail, and commitment to compliance and ethical standards.
- Strong communication, interpersonal, and problem‑solving skills, with a clear understanding of the role's purpose and environment.
- Professional, reliable, and presents themselves to a high standard.
- Proven experience within the security sector, ideally in corporate or financial services environments.
- Current SIA Licence (Security Guarding/Door Supervision) required, CCTV PSS licence desirable.
National Operations Room - Operational Support Coordinator employer: Mitie
Join our dynamic team in Norwich as a National Operations Room - Operational Support Coordinator, where we prioritise employee growth and development through continuous professional training and a supportive work culture. Enjoy competitive remuneration, a collaborative environment, and the opportunity to make a meaningful impact in security and risk management while working with cutting-edge technology. We value your contributions and offer a workplace that fosters innovation and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land National Operations Room - Operational Support Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the National Operations Room. You never know who might give you the inside scoop!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to operational support and security management. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace National Operations Room - Operational Support Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operational Support Coordinator role. Highlight your experience with security systems, digital tools, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to the responsibilities listed in the job description. We love a good story!
Show Off Your Tech Skills:Since this role involves a lot of tech, make sure to showcase your proficiency with computers and any relevant software. If you've worked with CCTV or similar systems, let us know! We’re keen on candidates who can hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Mitie
✨Know Your Tech
Since the role requires strong proficiency with computers and security systems, make sure you brush up on your technical skills. Familiarise yourself with common digital tools and platforms mentioned in the job description, and be ready to discuss how you've used them in past roles.
✨Understand the SOPs
The position involves reviewing and creating Standard Operating Procedures (SOPs). Before the interview, take some time to understand what SOPs are relevant to operational support. Be prepared to share examples of how you've contributed to SOPs or similar documentation in previous jobs.
✨Showcase Your Problem-Solving Skills
This role demands strong problem-solving abilities, especially when it comes to managing security systems and responding to incidents. Think of specific situations where you've successfully resolved issues, and be ready to explain your thought process during the interview.
✨Demonstrate Professionalism
Given the nature of the role, professionalism is key. Dress appropriately for the interview and maintain a composed demeanour. Be ready to discuss how you handle stressful situations and ensure you convey your commitment to compliance and ethical standards throughout the conversation.
