At a Glance
- Tasks: Lead national operations in Integrated Facilities Management and drive performance improvements.
- Company: Join Mitie, a leader in facilities management with a focus on innovation.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real impact.
- Other info: Dynamic environment with opportunities for career progression and client engagement.
- Why this job: Step into a high-impact role and transform operations across a national portfolio.
- Qualifications: Senior-level experience in IFM and proven leadership skills required.
The predicted salary is between 80000 - 100000 £ per year.
Mitie is seeking an experienced and driven Head of Operations to lead delivery across a high-profile national portfolio. This is a critical leadership role, acting as deputy to the Account Director, where you will take ownership of operational performance, strengthen senior client relationships, and drive meaningful improvement across a complex, multi-site IFM contract. This is not a maintenance role - it's an opportunity for a proven leader to step into a visible, high-impact environment and make a difference.
Responsibilities
- Leading national IFM delivery across hard services (M&E, fabric) and soft services (cleaning, catering, workplace services, front-of-house)
- Driving consistent performance against KPIs, SLAs, and contractual obligations
- Leading, developing, and inspiring a team of senior operational leaders
- Strengthening client confidence and stakeholder relationships at a senior level
- Identifying opportunities for continuous improvement and service innovation
- Supporting the delivery of the Account Plan and wider strategic objectives
- Ensuring full compliance across HSE, statutory, and contractual requirements
- Leading performance reviews, reporting, and operational governance
Qualifications – Experience
- Senior-level experience in Integrated Facilities Management (IFM)
- Proven track record delivering multi-site, national portfolios
- Strong experience across both hard and soft FM services
- Experience managing subcontractors, suppliers, and complex delivery models
Leadership
- Experience leading senior managers within multi-layered teams
- Track record of transformation, stabilisation, or culture change
- Ability to operate as a trusted number two with progression to Account Director
Client Engagement
- Highly credible, confident, and visible with senior stakeholders
- Strong relationship builder with the ability to influence and rebuild trust
- Commercially aware and solutions-focused
Technical & Operational
- Strong understanding of compliance, H&S, and statutory FM requirements
- Commercially astute, with experience in budgets, reporting, and performance management
National Head of IFM Operations employer: Mitie
Mitie is an exceptional employer that prioritises employee development and fosters a collaborative work culture, making it an ideal place for professionals seeking to make a significant impact in Integrated Facilities Management. With a focus on leadership growth, employees are encouraged to innovate and drive performance across a diverse national portfolio, all while enjoying the benefits of a supportive environment that values client relationships and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land National Head of IFM Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the Integrated Facilities Management sector. Attend industry events or webinars, and don’t be shy about introducing yourself to potential employers. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in managing multi-site operations. We want you to showcase your leadership skills and how you can drive performance improvements in their national portfolio.
✨Tip Number 3
Practice your pitch! You need to clearly articulate your experience in both hard and soft FM services. We suggest you highlight specific examples of how you've strengthened client relationships and led teams to success. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals who can make a difference in our operations. Let’s get you that interview!
We think you need these skills to ace National Head of IFM Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in Integrated Facilities Management and any leadership roles you've held. We want to see how your background aligns with the responsibilities of the National Head of IFM Operations.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven performance and built relationships in previous positions. We love a good story!
Showcase Your Leadership Skills:Since this role involves leading a team, make sure to highlight your leadership experience. Talk about how you've inspired and developed senior operational leaders in the past. We’re looking for someone who can motivate and drive a team towards success.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our platform!
How to prepare for a job interview at Mitie
✨Know Your IFM Inside Out
Make sure you brush up on your Integrated Facilities Management knowledge. Understand the nuances of both hard and soft services, as well as the specific KPIs and SLAs relevant to the role. This will show that you're not just familiar with the industry but also ready to lead effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading senior operational teams. Think about times when you've inspired change or improved performance. Be ready to discuss how you can motivate a multi-layered team and drive transformation in a complex environment.
✨Build Client Relationships
Since strengthening client confidence is key, come prepared with strategies you've used in the past to build and maintain strong relationships with senior stakeholders. Share specific instances where you've influenced decisions or rebuilt trust, as this will demonstrate your credibility.
✨Demonstrate Commercial Awareness
Be ready to discuss your experience with budgets, reporting, and performance management. Highlight any innovative solutions you've implemented that have led to cost savings or improved service delivery. This will show that you understand the commercial side of IFM and can contribute to the company's bottom line.
