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- Tasks: Lead a dynamic team to manage administration and helpdesk operations across multiple sites.
- Company: Join a leading facilities management company with a focus on teamwork and innovation.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference by ensuring top-notch service delivery and client satisfaction.
- Qualifications: Strong leadership skills and experience in administration or helpdesk roles.
- Other info: Fast-paced environment with plenty of chances to develop your career.
The predicted salary is between 36000 - 60000 £ per year.
Job objectives and responsibilities:
- To co-ordinate the Administration and Helpdesk staff in four site locations; ensuring that they manage all administration tasks to support Mitie process and activities.
- Manage the day-to-day interaction with internal Clients and Helpdesk to ensure jobs are logged correctly on Maximo to ensure SLA's are met.
- To provide strong support, accurate reporting and up to date figures for the FM team and the Client.
- Supervise a team of Administration and Helpdesk Operatives to ensure best practice and quality service; including sickness, annual leave and workload.
Main duties:
- First line Supervision of the Help Desk calls and team including but not limited to:
- Answer the telephone and address enquiries.
- Raise reactive call outs on Maximo along with quotations/cost estimates to the client.
- Raise Purchase Orders.
- Approve To Pay purchase orders on a periodic basis throughout the week.
- Co-ordinate subcontractor reactive calls ensuring that calls are promptly responded to and closed off.
- Communicating with Supervisors / Engineers / Suppliers.
- Liaise with Subcontractors regarding Security clearance and access requirements.
- Chase up jobs logged to close off and chase up costs.
- Delegating workload to admin team.
- Helpdesk reporting; Adhoc reports required by the clients for specific information.
- Assisting with producing necessary documentation for audits when required.
- SLA's, PPM's and finance performance, including support with compiling the weekly/monthly reports.
- Liaise with Contract Management team where necessary and be key point of contact for management enquiries on the allocated account portfolios.
Soft Services Manager in Mount Pleasant employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Manager in Mount Pleasant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in soft services or facilities management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to administration and helpdesk roles. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your organisational skills! When you get the chance to meet potential employers, bring along examples of reports or documentation you've created in past roles. This will demonstrate your ability to provide strong support and accurate reporting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Soft Services Manager in Mount Pleasant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Soft Services Manager role. Highlight your experience in managing teams, handling administration tasks, and using systems like Maximo. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it's crucial to demonstrate your communication skills. Use examples from your past experiences where you effectively communicated with clients, subcontractors, or team members. We love a good story!
Be Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon and get straight to the point. We appreciate straightforwardness, so make sure your key achievements and responsibilities stand out!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Make sure you understand the key responsibilities of a Soft Services Manager. Familiarise yourself with Maximo and how it’s used for logging jobs and managing SLAs. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Since you'll be supervising a team, prepare examples of how you've successfully managed teams in the past. Think about times when you delegated tasks effectively or resolved conflicts. This will demonstrate your ability to lead and support your team.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a backlog of helpdesk calls or managing subcontractor communications. Practising these scenarios can help you articulate your thought process and problem-solving skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
