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- Tasks: Lead a major healthcare portfolio, ensuring high-quality patient care and operational excellence.
- Company: Join Mitie, a leader in technical services with a focus on healthcare.
- Benefits: Competitive salary, leadership development, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for growth and influence in a complex environment.
- Why this job: Shape the future of healthcare while leading a passionate team dedicated to patient outcomes.
- Qualifications: Senior leadership experience in public-sector healthcare and strong commercial acumen required.
The predicted salary is between 80000 - 100000 ÂŁ per year.
Mitie is recruiting an Operating Unit Director to lead a major healthcare portfolio in London. This is a senior leadership role with full accountability for operational performance, commercial outcomes and people leadership across a high‑profile healthcare estate. Patient care is at the heart of everything this role does. The services delivered by this portfolio directly support safe, reliable, compassionate environments for patients, clinicians and healthcare colleagues.
You will lead a large, complex portfolio with responsibility for strategy, growth, P&L, service quality, compliance and culture, operating within Mitie's governance and delegation of authority. You will also play a key role in shaping a high‑performance, values‑led culture across the Healthcare business and the wider Technical Services senior leadership community.
What you'll be responsible for
- Strategic leadership
- Set and deliver a multi‑year healthcare strategy aligned to Mitie's vision and Technical Services ambitions
- Identify and deliver growth opportunities across NHS and healthcare clients, including new business and contract expansion
- Build and lead a strong, future‑ready leadership team with clear succession and development plans
- Champion innovation, digital adoption and standardised operating models to improve quality, resilience and patient outcomes
- Represent Mitie at senior healthcare forums and with key public‑sector stakeholders
- Operational excellence
- Ensure safe, compliant and high‑quality service delivery across all healthcare contracts
- Maintain robust oversight of statutory, clinical, safeguarding and healthcare‑specific compliance
- Embed consistent operating models and best practice to improve reliability and reduce risk
- Drive continuous improvement across quality, safety, sustainability and patient experience
- Lead recovery and service improvement activity where required
- People leadership
- Lead, develop and retain a high‑performing, inclusive leadership team
- Create a culture of collaboration, accountability and patient‑centred decision‑making
- Identify, coach and develop diverse high‑potential talent
- Role‑model Mitie's values through visible, people‑centred leadership
- Client and stakeholder management
- Act as executive sponsor for strategic healthcare clients
- Build trusted senior relationships with NHS leaders and system partners
- Ensure FM services directly support patient safety, clinical effectiveness and staff experience
- Drive high levels of customer satisfaction, retention and reputation
- Commercial and financial accountability
- Hold full P&L accountability, delivering revenue, margin and cash targets
- Oversee pipeline management, bid governance and commercial risk
- Ensure compliance with delegation of authority and governance frameworks
- Balance commercial performance with value for money and patient‑focused outcomes
What we're looking for
- Senior leadership experience within public‑sector healthcare environments (for example NHS Trusts, ICBs or healthcare PFI)
- Proven track record of delivering safe, compliant, patient‑centric services at scale
- Strong commercial and financial acumen, with full P&L accountability
- Experience leading complex, regulated contracts with multiple stakeholders
- Ability to simplify complexity, standardise operations and drive continuous improvement
- Strong influencing and communication skills, credible at executive level
- Collaborative and values‑driven, with strong internal leadership capability
- Calm, credible and trusted by both frontline teams and senior healthcare stakeholders
- Proactive, resilient and comfortable operating at pace in complex environments
- High levels of integrity, accountability and energy
Operating Unit Director in Mount Pleasant employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operating Unit Director in Mount Pleasant
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Mitie and its values. Understand their approach to patient care and operational excellence. When you walk into that interview, show them you’re not just another candidate; you’re someone who truly aligns with their mission and can lead a high-performing team.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams, improved service delivery, or driven growth in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Mitie family and contributing to their mission of delivering safe, reliable, and compassionate care.
We think you need these skills to ace Operating Unit Director in Mount Pleasant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operating Unit Director. Highlight your senior leadership experience in public-sector healthcare and any relevant achievements that showcase your ability to deliver patient-centric services.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading a healthcare portfolio and how your values align with Mitie's mission. Be specific about your experience with P&L accountability and operational excellence.
Showcase Your Leadership Style: We want to know how you lead and develop teams! Share examples of how you've built high-performing, inclusive teams and fostered a culture of collaboration and accountability in your previous roles.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Mitie
✨Know Your Healthcare Landscape
Before the interview, dive deep into the current trends and challenges in the healthcare sector, especially within public-sector environments like the NHS. Understanding the specific needs and expectations of healthcare clients will help you demonstrate your strategic vision and how you can align with Mitie's goals.
✨Showcase Your Leadership Style
Prepare to discuss your leadership philosophy and provide examples of how you've built high-performing teams in the past. Highlight your experience in fostering a culture of collaboration and accountability, as this aligns closely with the values Mitie is looking for in an Operating Unit Director.
✨Demonstrate Financial Acumen
Be ready to talk about your experience with P&L accountability and how you've successfully managed budgets in previous roles. Use specific examples to illustrate how you've balanced commercial performance with patient-focused outcomes, showcasing your strong financial acumen.
✨Engage with Stakeholder Management
Think about your past experiences in managing relationships with key stakeholders, particularly in complex environments. Prepare to share stories that highlight your influencing and communication skills, as well as how you've built trust with both frontline teams and senior healthcare leaders.