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- Tasks: Enhance customer experience by coordinating facilities services and maintaining high standards.
- Company: Join Network Rail, a leader in facilities management with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic role with a chance to make a real difference in the workplace.
- Why this job: Be the go-to person for making workplaces better and more enjoyable for everyone.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Network Rail, Baskerville House, Centenary Square, Broad Street, and other Birmingham, West Midlands sites.
We are looking for a Mobile Workplace Facilities Coordinator, to be the customer facing representative for our services and to bind together the various facilities services to act as one convenient point of contact to customers across the Midlands. The purpose of the role is to enhance the customer experience by building and maintaining an excellent relationship with the occupants and exceeding their expectations daily.
As a Facilities Coordinator, you will set consistently high standards across your allocated area and share best practice with the rest of the team to ensure service delivery meets the needs of the customer and exceeds them wherever possible. You will work in a team that constantly communicates together and keeps each other updated in relation to all areas within the business.
You will ensure a tidy and clean appearance across the floor, at desks, collaboration spaces and break out areas, reporting any issues to the floor leads/Client. As the Workplace Facilities Coordinator, you will be the first point of contact for FM related issues and will take responsibility for logging calls on behalf of building occupants, ensuring they are directed to the correct department.
You will have regular communication and monthly meetings with each Floor Lead to communicate and update on any issues, queries and outstanding works and will be responsible for logging and chasing work orders on behalf of the client. You will have a visible presence on the floor, actively walking the floors to check shared areas are kept clean and tidy, and to ensure we are proactively assisting building occupants.
The Workplace Facilities Coordinator will play an active role during Fire Emergency in line with the building procedure.
We are looking for someone with proven experience within a strong customer service environment.
Mobile Workplace Coordinator employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Workplace Coordinator
✨Tip Number 1
Network and connect with people in the industry! Attend local events or join online forums related to facilities management. This way, we can get our name out there and learn about potential job openings before they even hit the market.
✨Tip Number 2
Practice your communication skills! As a Mobile Workplace Coordinator, you'll be the face of the service. We should role-play common scenarios with friends or family to build confidence in handling customer queries and issues effectively.
✨Tip Number 3
Showcase your problem-solving skills! Prepare examples of how you've tackled challenges in previous roles. We can use these stories during interviews to demonstrate our ability to exceed customer expectations and maintain high standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our applications to highlight how our skills align perfectly with the role of a Facilities Coordinator.
We think you need these skills to ace Mobile Workplace Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Mobile Workplace Coordinator role. Highlight any customer service experience and your ability to maintain high standards, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've enhanced customer experiences in the past, as we love to see real-life applications of your skills.
Show Your Team Spirit: Since communication and teamwork are vital for us, make sure to mention any experiences where you’ve worked closely with others. We want to see how you contribute to a team and keep everyone updated on important matters.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Mitie
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Mobile Workplace Facilities Coordinator. Familiarise yourself with the job description and think about how your past experiences align with the role. This will help you articulate your fit for the position clearly.
✨Showcase Your Customer Service Skills
Since this role is all about enhancing customer experience, be prepared to share specific examples of how you've built relationships and exceeded expectations in previous roles. Think of situations where you resolved issues or improved service delivery, as these will resonate well with the interviewers.
✨Demonstrate Team Communication
Highlight your ability to work within a team and communicate effectively. Prepare to discuss how you’ve collaborated with colleagues in the past, especially in relation to keeping everyone updated on tasks and issues. This will show that you can thrive in a team-oriented environment.
✨Be Proactive and Solution-Oriented
In your interview, convey your proactive approach to problem-solving. Share examples of how you've taken initiative in previous roles, whether it was logging calls, chasing work orders, or ensuring cleanliness in shared spaces. This will illustrate your readiness to take responsibility and act decisively in the role.