At a Glance
- Tasks: Lead a team to ensure top-notch cleaning and waste management services.
- Company: Join Mitie, a leader in creating better places for communities.
- Benefits: Competitive pay, permanent contract, and opportunities for professional growth.
- Other info: Dynamic role with a 4 on/4 off night shift pattern.
- Why this job: Make a real difference in maintaining clean and safe environments.
- Qualifications: Experience in cleaning services and team management required.
The predicted salary is between 35000 - 42000 £ per year.
At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
We\'re looking for an Environmental Services Team Leader who will deliver excellent service and support the Environmental Services Team ensuring the overall smooth operational running of the estate, by overseeing waste and cleaning operations and delivering a cohesive high‑quality environmental services management, obtaining maximum productivity, efficiency, quality, service and upholding all aspects of compliance and quality standards and adhering to budget and required criteria whilst ensuring that the team delivers an excellent customer experience and ensures the highest standards of service.
Contract: Permanent; Type: Full Time; Hours: 42 hours per week; Shift Pattern: 4 on/4 off (Nights); Pay: £16.80 per hour; Location: Liverpool One Shopping Centres, 5 Wall Street, Liverpool, Merseyside, England, L1 8JQ
Role Responsibilities
- Support Liverpool ONE\'s environmental management system, cleaning and waste policy, working as part of a multidisciplinary team and supporting the environmental services leadership in achieving the targets set by the environmental services department.
- Lead the environmental services team by displaying Liverpool ONE\'s principles and values, inspiring and motivating the team, performing monthly KIT chats with the team, and identifying development opportunities for the team members, whilst delivering the highest level of standards and customer experience.
- Supervise the day and night duties of the environmental services operative team, ensuring suitable manning levels are always maintained, highlighting any issues to the Environmental Assistant Manager and Environmental Services Manager.
- Supervise and manage the environmental services team schedule, fleet and resources, ensuring inventories are completed and maintenances are up to date.
- Be responsible for the completion of the Service Level Agreements for the Cleaning and Waste Services on a daily, weekly and monthly basis, liaising with tenants when necessary to make sure the highest standards are achieved and sustained.
- Undertake team briefings, engagement activities and ensure all team members of the environmental services team perform their duties following the established processes and compliance with cleanliness and waste management standards of Liverpool ONE.
- Supervise and check compliance with daily tasks assigned to the team, paperwork and machinery, addressing issues and escalating accordingly.
- Liaise with People Services Team when necessary to ensure the team have the correct knowledge, qualification, certification, training and tools to perform their job correctly and with the highest standards.
- Deliver compliant practices which meet all statutory requirements and codes of practice, Health, Safety, Security and Environmental requirements.
- Implement and deliver all systems and processes as determined by the Environmental Services Manager by all team members.
- Ensure that the members of the Environmental Services team are using the PPE issue, highlighting any issues and requesting PPEs for the members of the team when necessary.
- Manage the Cleaning and Waste operative Teams holidays and absences, liaising with People Services team when necessary to ensure compliance and consistency.
- Execute as well as be part audits and inspections whilst deploying the tasks necessary to keep the highest standards across cleanliness and waste management in Liverpool ONE.
- Support on the delivery of all service and standards across the 24-hour shift pattern reporting to the Environmental Assistant Manager & Environmental Services Manager.
- Deliver estate wide projects across all the environmental services teams ensuring consistency and the highest standards across all, aiming to provide the best customer experience.
- Take ownership of own professional development, ensuring skills and knowledge are continuously improved in line with changing business requirements, and to enable the adoption of best practice within the Environmental Services and Operations team, whilst adhering to the vision, values, aims and objectives of Liverpool ONE.
- Undertake and execute any other reasonable duties as requested by the Environmental Services Manager and the Environmental Assistant Manager.
What we\'re looking for
- Qualifications in, IOHS Managing Safely, First Aid, WAMITAB, COSHH.
- Experience in cleaning and waste service.
- Managing a team to deliver services to an agreed budget.
- Ability to work across multiple disciplines.
- Effective reporting.
- Accuracy in record keeping.
- Excellent organisational skills with the ability to prioritise and meet deadlines.
- Computer skills.
Mobile Cleaning Supervisor in Liverpool employer: Mitie
At Mitie, we pride ourselves on creating exceptional environments that enhance the communities we serve. As a Mobile Cleaning Supervisor at Liverpool ONE, you will be part of a dynamic team dedicated to delivering high-quality environmental services while enjoying a supportive work culture that prioritises employee development and well-being. With competitive pay, flexible shift patterns, and opportunities for professional growth, Mitie is an excellent employer for those seeking meaningful and rewarding employment in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Cleaning Supervisor in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mitie's values and principles. This way, you can show how you align with their mission of creating better places and delivering excellent service.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to team leadership and environmental services. We want you to feel confident when discussing your experience in managing cleaning and waste operations.
✨Tip Number 3
Show off your skills! Be ready to share specific examples of how you've led a team or improved service standards in previous roles. Highlighting your achievements will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you on their radar.
We think you need these skills to ace Mobile Cleaning Supervisor in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Mobile Cleaning Supervisor role. Highlight your experience in managing teams, cleaning services, and any relevant qualifications like IOSH or COSHH.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the job. Share specific examples of how you've led teams and improved service quality in previous roles. Show us your passion for creating better places!
Showcase Your Organisational Skills:Since this role requires excellent organisational skills, mention any experience you have with scheduling, inventory management, or compliance checks. We want to see how you keep everything running smoothly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Mitie!
How to prepare for a job interview at Mitie
✨Know the Company Inside Out
Before your interview, take some time to research Mitie and Liverpool ONE. Understand their values, mission, and the specific services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Mobile Cleaning Supervisor, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, how you motivate others, and any strategies you've used to ensure high standards of service. Use specific examples to illustrate your points.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as managing a team during peak hours or dealing with compliance issues. Think through potential scenarios in advance and have clear, structured responses ready to demonstrate your problem-solving skills.
✨Highlight Your Compliance Knowledge
Given the importance of health, safety, and environmental standards in this role, be ready to discuss your understanding of relevant regulations and best practices. Mention any qualifications you have, like IOSH Managing Safely or COSHH, and how they apply to maintaining high standards in cleaning and waste management.
