At a Glance
- Tasks: Coordinate facilities services and ensure a seamless customer experience.
- Company: Join Mitie, where our people are our greatest strength.
- Benefits: Ongoing training, career progression, and a supportive work environment.
- Other info: Flexible role with opportunities for growth in a dynamic setting.
- Why this job: Be the go-to person for building users and make a real impact.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Location: Glasgow
Shift: 40 Hours Monday to Friday
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Workplace Coordinator to act as the main point of contact for facilities services, delivering an excellent customer experience and building strong relationships with building users on our Network Rail contract.
Role Responsibilities:
- Act as the customer-facing representative, coordinating facilities services into one seamless experience
- Maintain a visible presence across the workplace, ensuring shared areas remain clean, tidy and well-presented
- Log and manage facilities requests via CAFM systems, ensuring issues are directed and resolved promptly
- Liaise regularly with floor leads and stakeholders to communicate updates, issues and ongoing works
- Support health and safety procedures, including playing an active role during fire emergencies
What we're looking for:
- Proven experience in a customer service or workplace or facilities environment (Hard FM environments would be an advantage)
- Excellent interpersonal and communication skills, both written and verbal
- Experience using CAFM systems and Microsoft Office (Maximo is an ideal)
- Strong organisational skills, attention to detail and a proactive, problem-solving approach
- Flexible and adaptable, with the ability to manage conflict positively
- IOSH or similar health and safety qualification (desirable)
What's in it for you?
- Ongoing training and development
- Working alongside a leading transportation client
- Progression opportunities available on site and across the wider client account
There's a place for you at Mitie, join us today!
Workplace Coordinator in Milton employer: Mitie
At Mitie, we pride ourselves on fostering a supportive and dynamic work environment in Glasgow, where our employees can truly thrive. As a Workplace Coordinator, you'll benefit from ongoing training and development, alongside ample opportunities for career progression within our esteemed Network Rail contract. Join us to be part of a team that values strong relationships, excellent customer service, and a commitment to health and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Coordinator in Milton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mitie. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mitie before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Coordinator in Milton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mitie:Your cover letter is your chance to shine! Tell us why you want to work at Mitie specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mitie!
How to prepare for a job interview at Mitie
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
