Workplace Concierge in Manchester

Delivering the exceptional every day. At Mitie Signature, we don’t just manage workplaces, we create environments where people thrive. Our expertise, care, technology and insight enable our customers to be exceptional every day. As part of the Signature team, you will play a key role in shaping the daily experience of everyone who enters the workplace.

The Workplace Concierge is responsible for delivering an exceptional workplace experience by providing professional, proactive and engaging support to colleagues, visitors and clients. Working as part of the Mitie Signature team, you will ensure all workplace activities, visitor services and operational processes are delivered efficiently, professionally and to the highest standard. From the first welcome to the final farewell, you ensure every interaction reflects professionalism, care and attention to detail.

• Creating Exceptional Experiences

• Deliver warm, confident and engaging welcomes to all visitors, colleagues and guests.
• Act as the first point of contact for workplace queries, providing professional guidance and support.
• Create positive and memorable experiences for everyone entering the workplace.
• Build strong relationships with colleagues, stakeholders and regular visitors.
• Provide concierge-style support including travel, hotel and local recommendations when required.
• Manage visitor flow to ensure efficient and seamless arrivals and departures.
• Handle queries, feedback or complaints professionally, resolving issues quickly or escalating appropriately.

• Deliver services in line with company standards, SOPs, SLAs and KPIs.
• Challenge service delivery when standards fall below expectations.
• Maintain a strong understanding of contractual requirements and service expectations.
• Actively seek customer feedback and support continuous improvement initiatives.
• Support audits and compliance activities to maintain high service standards.

• Support front-of-house operations and wider workplace services when required.
• Manage visitor registration systems and provide guidance to users.
• Ensure reception and workplace areas are professional, organised and presentation-ready.
• Liaise with service providers and contractors to ensure smooth delivery of services.
• Support internal events and meetings by providing operational front-of-house support.
• Maintain knowledge of on-site services to guide and support colleagues and visitors effectively.
• Attend service line meetings to promote collaboration and a “One Mitie” approach.

• Build positive relationships with key stakeholders and workplace users.
• Maintain awareness of client values, priorities and objectives.
• Contribute to maintaining a positive client perception and long-term partnership.
• Actively support collaboration across service lines to deliver integrated services.

• Identify opportunities to improve workplace services and customer experience.
• Contribute ideas that support contract development and service innovation.
• Maintain awareness of contract changes, innovations and projects that impact the workplace environment.

• Work safely at all times in line with Signature QHSE policies and procedures.
• Report near misses, incidents or risks immediately.
• Challenge behaviours that fall below safety expectations.
• Support emergency evacuation procedures and assist with PEEPs when required.
• Ensure compliance with health, safety and wellbeing standards.
• Use equipment and PPE appropriately.
• Raise training or safety concerns with their manager.

• Identify and report potential information security risks.
• Ensure compliance with Signature information security policies and procedures.
• Report actual or suspected security incidents promptly.

• Experience in customer service, reception, front-of-house or hospitality environments.
• Strong communication and interpersonal skills.
• Professional and confident presence.
• Highly organised with strong time management skills.
• Ability to prioritise and manage multiple tasks effectively.
• Comfortable working independently and as part of a team.
• Strong attention to detail.
• Computer literate in Microsoft Office (Outlook, Word, Excel).
• Experience with visitor systems and AV support (desirable).
• Willingness to undertake training such as First Aid or SIA licence if required.

• Trustworthy – We lead with integrity. We do what we say we will. We create confidence through consistency.
• Helpful – We go beyond expectations. We collaborate. We make a positive difference, every interaction, every time.
• Spirited – We bring energy, pride and passion to our work. We celebrate success and lift each other up.
• Pioneering – We embrace innovation. We seek smarter ways of working. We continuously evolve to stay exceptional.

Why Join Mitie? At Signature, you’re not just stepping into a role you’re stepping into a workplace where you can thrive, grow and make a visible impact every single day. This is an opportunity to be part of a premium, people-focused environment where service excellence truly matters. We don’t just manage workplaces, we transform them.

Why this role matters: The Workplace Lead shapes the daily rhythm and reputation of the workplace. You influence standards. You inspire confidence. You empower teams. You ensure every arrival, interaction and departure reflects excellence. And you do it with professionalism, pride and purpose.