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- Tasks: Lead a dynamic team to deliver top-notch customer service and facilities management support.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference by enhancing client relationships and driving team success.
- Qualifications: Proven leadership skills and a knack for innovative problem-solving.
- Other info: Fast-paced environment with endless opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Working within Helpdesk, in a fast paced and challenging environment you will be providing Facilities Management support and Customer Service 24/7, 365 days per year. You will ensure you motivate and drive your team to deliver an effective service through coaching, mentoring, development and quality management to deliver the exceptional every day. Furthermore, you will be responsible for consistently thinking and acting innovatively to generate ideas and different ways of working.
Main duties: This will be an interesting and varied role with the main duties including:
- Building professional relationships with clients and internal stakeholders by drawing on own experience and utilising all available resources in order to both maintain and potentially improve those relationships and strengthen Mitie's relationship with the clients.
- Ensuring SLA's / KPI's are delivered.
- Ensuring that there is sufficient operational resource to meet the customer requirements.
Person Specification: Driven and dynamic individual who constantly evaluates their own performance. Innovative thinker who is able to evaluate situations and generate ideas for improvements. Experienced / natural persuader who is able to influence people in a positive way. Experience of leading and motivating a team, preferably within a customer service or helpdesk / call centre or FM environment.
Information Security: Ensure compliance with Mitie's information security procedures in all activities. Proactively identify and report security risks to your manager. Report actual and suspected security incidents.
Service Delivery Manager in Manchester employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about asking for introductions. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how you can contribute to their goals. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've motivated teams or improved processes in past roles. This is key for a Service Delivery Manager position, so have those stories at the ready.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Delivery Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in customer service and team leadership, and don’t forget to mention any innovative ideas you've implemented in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for the role. Mention specific examples of how you've motivated teams or improved service delivery in the past.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to think innovatively and solve problems. Share examples of situations where you’ve evaluated challenges and come up with creative solutions that benefited your team or clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Delivery Manager inside out. Familiarise yourself with the key responsibilities like managing SLAs and KPIs, and think about how your past experiences align with these duties.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've motivated and led a team in the past. Think about times when you’ve coached or mentored others, and be prepared to share those stories to demonstrate your ability to drive performance.
✨Build Rapport
Since this role involves building relationships with clients and stakeholders, practice how you can connect with the interviewers. Use active listening and engage them in conversation to show that you value collaboration and communication.
✨Think Innovatively
Prepare to discuss how you approach problem-solving and innovation. Have a few ideas ready about how you could improve processes or enhance customer service in the role, as this will highlight your proactive mindset and creativity.
