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- Tasks: Lead and mentor a team of engineers in Fire & Security systems.
- Company: Join the UK's leading Fire & Security company, Mitie.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and customer interaction.
- Why this job: Make a real difference in safety and security while developing your leadership skills.
- Qualifications: Strong technical background and experience in leading engineering teams.
The predicted salary is between 40000 - 50000 £ per year.
Mitie Fire and Security are the UK's leading Fire & Security company. We would like to welcome a new, experienced Fire & Security Lead Engineer into the group to grow and develop within the business.
Job Purpose
As a Lead Fire & Security Engineer, you will provide day-to-day technical leadership, support, and guidance to the engineering team within your area. You will oversee maintenance and service delivery across Fire and Security systems, ensuring compliance, efficiency, and customer satisfaction. Working alongside the Regional Service Manager and Scheduler, you will ensure the effective and profitable use of engineering resources while setting the standard for technical excellence and customer service.
Key Responsibilities
- Provide daily support and guidance to engineers in your area.
- Conduct toolbox talks and maintain accurate records for compliance.
- Mentor and develop engineers through on-the-job coaching and formal training.
- Deputise for the Regional Service Manager during absences.
- Promote and maintain a high standard of professionalism, safety, and conduct across the team.
- Organise and maintain an effective call-out rota for the area.
- Support engineers with stock control, resource management, and escalation resolution.
- Maintain Fire & Security Systems to current standards and customer requirements.
- Plan and manage both routine and reactive service visits within the region.
- Respond to service calls and customer issues with urgency and professionalism.
- Oversee the delivery of minor works and small bespoke projects in your area.
- Attend and assist with troubleshooting, site surveys, and installation handovers.
- Ensure all work is completed accurately, on time, and in compliance with industry and company standards.
- Build and maintain strong customer relationships, ensuring service excellence.
- Handle customer complaints and concerns promptly and effectively.
- Ensure performance and service delivery align with monthly schedules and compliance standards.
- Utilise customer portals as directed and ensure engineers do the same.
- Take ownership of customer satisfaction across all aspects of service delivery.
- Support technical teams (Sales, DRS, and Projects) with quotations and site knowledge.
Requirements
In addition to having all the usual attributes of a great Mitie Fire & Security employee, which include; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team. For this opportunity, we are specifically looking for candidates who offer:
- Strong technical background in electrical/electronic systems.
- Excellent all-round knowledge of Fire and Security systems.
- Experience in leading or mentoring engineering teams.
- Effective organisational and communication skills.
- Professional, assertive, and customer-focused approach.
- Calm under pressure, enthusiastic, and proactive.
- Capable of working independently and collaboratively.
- Experience of front-line customer contact in a fast-paced environment.
Lead Fire & Security Engineer in Manchester employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Fire & Security Engineer in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend local events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or achievements, bring it along to interviews. Demonstrating your technical expertise and leadership experience can really set you apart from the competition.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you’d handle real-life scenarios related to fire and security systems. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Lead Fire & Security Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead Fire & Security Engineer role. Highlight your technical background in electrical/electronic systems and any experience you have in leading or mentoring engineering teams. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fire and security systems and how your experience aligns with our values at Mitie. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Customer Focus: Since customer satisfaction is key, make sure to include examples of how you've handled customer complaints or concerns in the past. We want to know how you maintain strong relationships and ensure service excellence – it's all about that customer connection!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining the Mitie family. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Make sure you brush up on your technical knowledge of fire and security systems. Be ready to discuss specific technologies and methodologies you've worked with, as well as any relevant regulations or standards. This will show that you're not just a leader in name but also in expertise.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led or mentored teams in the past. Think about situations where you provided guidance, resolved conflicts, or improved team performance. This will demonstrate your ability to support and develop engineers effectively.
✨Customer Focus is Key
Since customer satisfaction is a big part of the role, be ready to share experiences where you handled customer complaints or built strong relationships. Highlight your proactive approach to ensuring service excellence and how you’ve managed customer expectations.
✨Stay Calm Under Pressure
The interviewers will likely want to see how you handle stress and unexpected challenges. Prepare to discuss scenarios where you had to think on your feet or manage urgent service calls. Showing that you can maintain professionalism and composure will set you apart.