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- Tasks: Be the go-to person for a safe and welcoming workplace experience.
- Company: Join a dynamic team focused on colleague satisfaction and service excellence.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real difference in creating a positive workplace for your colleagues.
- Qualifications: Customer service skills and experience in facilities coordination are essential.
- Other info: Proactive individuals will thrive in this role with diverse responsibilities.
The predicted salary is between 30000 - 42000 ÂŁ per year.
The Colleague Services Coordinator (CSC) plays a key role in ensuring colleagues experience a safe, welcoming and well-managed workplace every day. Acting as the visible, approachable "go-to" person on site, the CSC delivers a concierge-level service by coordinating facilities services, supporting workplace activity, and championing service excellence.
Working closely with the Colleague Services Manager and the wider Regional Team, this role supports the delivery of consistent, high-quality Integrated Facilities Management (IFM) services, while promoting safety, sustainability and a positive colleague experience.
Main Duties- Colleague & Workplace Experience
- Act as the visible, approachable on-site contact for colleague services and workplace queries.
- Maintain a professional, welcoming and safe workplace through daily site walks and regular checks.
- Gather colleague feedback and support improvements to workplace services.
- Coordinate hard and soft FM services to ensure consistent service delivery.
- Liaise with engineering teams, stakeholders and suppliers to manage works and impacts.
- Support office moves, workspace changes and daily operational meetings.
- Assist the Colleague Services Manager with reporting and KPI/SLA performance.
- Log, track and follow up workplace issues through CAFM/helpdesk systems to resolution.
- Complete audits, self-checks and elevate concerns as required.
- Liaise with building management on landlord-related matters and keep colleagues informed.
- Ensure compliance with health, safety, quality and environmental standards.
- Review RAMS, support permitâtoâwork processes and incident investigations.
- Support internal and client audits, completing regular safety checks and observations.
- Ensure visitor and contractor access processes are followed.
- Coordinate and support events, wellbeing activities and key visits.
- Support meeting room setups and liaise with IT and catering teams as required.
- Monitor CAFM performance to minimise backlog and maintain service standards.
- Support sustainability, innovation and continuous improvement initiatives.
- Provide regular updates to the Colleague Services Manager.
- Undertake any other reasonable duties to support the needs of the business or client.
What We Are Looking For
The successful Colleague Services Coordinator will be proactive, organised and customerâfocused, with experience supporting workplace or facilities environments. You will be comfortable working independently, managing multiple priorities, and engaging positively with colleagues, clients and suppliers.
You will demonstrate:
- Strong customer service and colleague engagement skills.
- Experience coordinating facilities or workplace services.
- Awareness of health, safety and compliance requirements.
- Confidence using CAFM systems and Microsoft applications.
- Excellent communication skills, both written and verbal.
- A proactive, problemâsolving mindset with attention to detail.
- A passion for service excellence, continuous improvement and colleague experience.
Facilities Co-ordinator in Manchester employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Facilities Co-ordinator in Manchester
â¨Tip Number 1
Network like a pro! Reach out to current employees in the facilities management field on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral!
â¨Tip Number 2
Prepare for interviews by researching the company culture and values. Show them youâre not just about the job, but that you genuinely care about creating a positive workplace experience.
â¨Tip Number 3
Practice your communication skills! As a Facilities Co-ordinator, youâll need to engage with colleagues and suppliers. Mock interviews with friends can help you articulate your thoughts clearly.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Facilities Co-ordinator in Manchester
Some tips for your application đŤĄ
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so donât be afraid to inject a bit of your character into your cover letter and CV. This helps us get a feel for how youâd fit into our team.
Tailor Your Application: Make sure to tailor your application to the Facilities Co-ordinator role. Highlight your relevant experience in coordinating facilities or workplace services, and donât forget to mention any specific skills that match the job description. We love seeing how you connect your background to what weâre looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and skills. Remember, weâre looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. Itâs super easy, and youâll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Mitie
â¨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Facilities Co-ordinator role. Familiarise yourself with the key responsibilities and how they relate to colleague experience and service excellence. This will help you articulate how your skills align with their needs.
â¨Showcase Your Customer Service Skills
Since this role is all about providing a welcoming and safe workplace, be ready to share specific examples of how you've excelled in customer service. Think of situations where you went above and beyond to support colleagues or resolve issues effectively.
â¨Demonstrate Proactivity and Problem-Solving
Prepare to discuss instances where you've identified problems and taken the initiative to solve them. Highlight your proactive mindset and attention to detail, as these are crucial for managing facilities and ensuring compliance with health and safety standards.
â¨Engage with Questions
At the end of the interview, donât shy away from asking questions. Inquire about the team dynamics, ongoing projects, or how they measure success in the role. This shows your genuine interest and helps you assess if the company culture aligns with your values.
