At a Glance
- Tasks: Support the Customer Operations team with data analysis and resource planning.
- Company: Join Mitie, the UK's leading facilities management company with a focus on community impact.
- Benefits: Earn £17, gain qualifications, enjoy flexible benefits, and access discounts.
- Other info: Receive dedicated support throughout your apprenticeship and explore diverse training opportunities.
- Why this job: Kickstart your career with hands-on experience and make a real difference from day one.
- Qualifications: GCSEs in Maths and English required; no prior experience needed, just enthusiasm!
The predicted salary is between 17000 - 17000 £ per year.
Better places, thriving communities.
Location: Atlas Business Park, Wythenshawe, Manchester M22 5PR
Salary: £17, Start Date: ASAP
Ready to turn your potential into something extraordinary? At Mitie, we’re the UK’s leading facilities management and professional services company. We deliver critical services that power businesses, communities, and individuals across the nation. Joining Mitie means being part of a team that values collaboration, innovation, and the passion to make a difference. We’re here to help you kick off your career with purpose, passion, and plenty of support.
Whether you’re stepping into your first job or looking to change your career, our apprenticeships are your ticket to learning, earning, and achieving. With us, you’ll gain nationally recognised qualifications, real-world experience, and a competitive salary – all while being part of a company that truly cares about its people and the planet.
We’re proud to be one of the Top Apprentice Employers in the UK and a leader in creating inclusive workplaces where everyone can shine. Together, we’re shaping brighter futures – for you, for our communities, and for our world.
What You’ll Be Doing
Are you curious, organised, and interested in how businesses plan and manage their people? As a Workforce Management Analyst Apprentice, you’ll get hands-on experience supporting our Customer Operations team to make sure the right people are in the right place at the right time. You’ll help use data to make smart decisions, plan resources, and keep our service running smoothly. This is an exciting opportunity to gain practical experience while completing a Business Administration apprenticeship, developing both analytical and operational skills.
As an Apprentice at Mitie, you’ll be at the heart of what we do, making a real impact from day one. Here’s a glimpse of what your journey could include:
- Learning the essential skills and knowledge to contribute to the efficiency of your team, including managing resources, documentation, and system management.
- Work with the Workforce Manager to plan and track resources across the team.
- Support the team to respond quickly to day-to-day changes, like unplanned absences or operational incidents.
- Help forecast staff needs for projects, service reviews, and operational planning.
- Create reports and share insights to support business decisions.
- Communicate with colleagues across different teams to help everyone understand staffing needs.
- Spot issues with workforce tools or processes and raise them so the team can act quickly.
- Building and maintaining strong professional relationships through effective communication with clients, colleagues and stakeholders.
- Working alongside your mentor to gain hands-on experience supporting various administration functions on your site.
- Ensuring compliance with Health, Safety, Environmental, and Quality (HSEQ) standards, making safety and sustainability a priority in every task.
As part of your Apprenticeship, you will be enrolled onto a Level 3 Business Admin qualification which normally runs for 18 months. You will be fully supported by our partnered college to achieve this qualification by having 1-2-1 advice and support, e-learning materials, and a whole team of experts on hand for advice and technical knowledge at your office.
Our dedicated Apprenticeship Team will support you every step of the way, helping you make the most of your opportunities and to achieve the goals you already have – and those you have yet to discover!
Could you be our next Apprentice?
We’re looking for motivated, curious individuals who are excited about working with data, planning resources, and supporting a fast-paced customer operations team. As a Mitie apprentice, you’ll gain hands-on experience helping us make sure the right people are in the right place at the right time, while completing your Business Administration apprenticeship.
To succeed, you’ll need:
- A genuine interest in data, planning, and business operations.
- The ability to think logically, solve problems, and spot opportunities for improvement.
- Commitment to completing your apprenticeship and growing with Mitie.
- GCSEs in Maths and English (Grades 4-9 or equivalent) or Scottish National 5 certificates (Grades A-C). You’ll need to bring your certificates to the interview.
No previous experience? That’s fine! If you’re enthusiastic and eager to learn, we’ll give you the tools and guidance you need to succeed in this role.
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Apprentice Workforce Management Analyst in Manchester employer: Mitie
At Mitie, we pride ourselves on being a leading employer that champions personal and professional growth. Located in the vibrant Atlas Business Park, Wythenshawe, our inclusive work culture fosters collaboration and innovation, ensuring that every apprentice receives tailored support and access to nationally recognised qualifications. With a range of benefits including flexible lifestyle options, financial wellbeing assistance, and a commitment to employee recognition, joining Mitie means embarking on a rewarding career path where you can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Workforce Management Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Mitie and understanding their values. Think about how your skills align with their mission of creating better places and thriving communities. Show them you're not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your interview skills with friends or family. Get comfortable talking about your experiences and how they relate to the role of a Workforce Management Analyst. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Mitie team and ready to kick off your career with us.
We think you need these skills to ace Apprentice Workforce Management Analyst in Manchester
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion shine through! We want to see your genuine interest in data and business operations. A little enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to customise your application for the Apprentice Workforce Management Analyst role. Highlight any relevant skills or experiences that align with what we’re looking for, like problem-solving and logical thinking.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role. Remember, clarity is key!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Mitie
✨Know Your Stuff
Before the interview, make sure you understand the role of a Workforce Management Analyst. Familiarise yourself with key concepts like resource planning, data analysis, and operational efficiency. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Your Enthusiasm
Mitie is looking for motivated individuals who are eager to learn. During the interview, express your excitement about the apprenticeship and how it aligns with your career goals. Share examples of your curiosity and willingness to tackle challenges, as this will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team, the company culture, and what success looks like in this role. This not only shows your interest but also helps you determine if Mitie is the right fit for you.
✨Bring Your Certificates
Don’t forget to bring your GCSE certificates in Maths and English, or equivalent qualifications. This is a requirement for the role, and having them on hand will demonstrate your preparedness and attention to detail.
