At a Glance
- Tasks: Protect the store and its people while delivering excellent customer service.
- Company: Join the dynamic Waitrose and Mitie family in a rewarding role.
- Benefits: Earn £15.64 per hour with great perks like childcare vouchers and life assurance.
- Other info: Receive full training and support, plus opportunities for career growth.
- Why this job: Make a real difference in a vibrant retail environment while developing your skills.
- Qualifications: Previous security experience and an SIA licence are required.
The predicted salary is between 15.64 - 15.64 £ per hour.
Location: Lymington
Payrate: £15.64 per hour
Breaks: Unpaid
Guaranteed number of hours per week, permanent location
Job Overview
- Retail Security Officer role to protect the Waitrose store, its people, and/or assets by providing security and excellent customer service through Mitie and Waitrose key values.
- £15.64 per hour payrate alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers.
- Fantastic opportunity to join the evolving Waitrose and Mitie family.
- Full and extensive training will be provided including MAYBO and key focus on customer service.
- Company funded SIA licence renewal.
- Fully supported by the NOC and be provided with technology such as body worn camera and incident reporting device.
- Delivering results that meet and/or exceed the expectations of Mitie and Waitrose by using all technology provided and following ASCONE guidance.
What we are looking for
- Previous security experience
- SIA Licence
- Excellent communication skills at all levels.
- Energy and enthusiasm
Main Duties
Operations
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Fully engage with National Operations Centre (NOC) and Mitie management and use of all technology provided, including body cams and mobile devices to aid in the reporting of all incidents.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- To be compliant with Industry and Statutory Legislation (you are required to obtain a front‐line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. There are also additional courses that are contractually required.
- Work in a systematic, methodology and orderly way.
Training
- Fully and satisfactorily complete all required competency training.
- To undertake training to ensure continuous self‐development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
- To call emergency services and Communication Centre to report all incidents.
Part time store protection officer in Lymington employer: Mitie
Joining Waitrose Lymington as a Part Time Store Protection Officer offers you the chance to be part of a supportive and dynamic team dedicated to ensuring safety and excellent customer service. With a competitive pay rate of £15.64 per hour, comprehensive training, and benefits such as a company-funded SIA licence renewal and opportunities for personal development, you will thrive in an environment that values your contributions and encourages growth. Experience the unique blend of retail security and community engagement in a location that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Part time store protection officer in Lymington
✨Tip Number 1
Get to know the company culture! Before your interview, check out Waitrose and Mitie's values. This way, you can show how your own values align with theirs, making you a more attractive candidate.
✨Tip Number 2
Practice your communication skills! As a Store Protection Officer, you'll need to interact with customers and staff. Role-play common scenarios with a friend to boost your confidence and ensure you're ready for anything.
✨Tip Number 3
Be prepared to discuss your previous security experience! Think of specific examples where you handled challenging situations or used technology effectively. This will help you stand out during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Waitrose and Mitie family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Part time store protection officer in Lymington
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous security experience you have in your application. We want to see how your background aligns with the role of a Store Protection Officer, so don’t hold back on those relevant skills!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the job.
Emphasise Customer Service Skills:Since this role involves excellent customer service, be sure to mention any experiences where you’ve gone above and beyond for customers. We love candidates who can balance security with a friendly approach!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Before the interview, make sure you’re familiar with the role of a Store Protection Officer. Understand the key responsibilities and how they align with Waitrose and Mitie's values. Brush up on your knowledge of security protocols and customer service principles, as these will likely come up during the conversation.
✨Show Off Your Experience
Be ready to discuss your previous security experience in detail. Think of specific examples where you successfully handled challenging situations or improved safety measures. This will demonstrate your capability and enthusiasm for the role, which is exactly what they’re looking for.
✨Communicate Clearly
Excellent communication skills are a must for this position. Practice articulating your thoughts clearly and confidently. During the interview, listen carefully to the questions and respond thoughtfully, showing that you can engage effectively with both customers and colleagues.
✨Stay Professional and Positive
Retail security can be tough, so it’s important to convey your ability to maintain professionalism under pressure. Share examples of how you’ve handled difficult customers or stressful situations in the past. A positive attitude and a calm demeanour will go a long way in making a great impression.
