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- Tasks: Lead a major healthcare portfolio, ensuring high-quality patient care and operational excellence.
- Company: Join Mitie, a leader in technical services with a focus on healthcare.
- Benefits: Competitive salary, career development, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for innovation and growth in a supportive environment.
- Why this job: Shape the future of healthcare while leading a passionate team.
- Qualifications: Senior leadership experience in public-sector healthcare and strong commercial acumen.
The predicted salary is between 80000 - 100000 ÂŁ per year.
Mitie is recruiting an Operating Unit Director to lead a major healthcare portfolio in London. This is a senior leadership role with full accountability for operational performance, commercial outcomes and people leadership across a high‑profile healthcare estate. Patient care is at the heart of everything this role does. The services delivered by this portfolio directly support safe, reliable, compassionate environments for patients, clinicians and healthcare colleagues.
You will lead a large, complex portfolio with responsibility for strategy, growth, P&L, service quality, compliance and culture, operating within Mitie's governance and delegation of authority. You will also play a key role in shaping a high‑performance, values‑led culture across the Healthcare business and the wider Technical Services senior leadership community.
- Set and deliver a multi‑year healthcare strategy aligned to Mitie's vision and Technical Services ambitions.
- Identify and deliver growth opportunities across NHS and healthcare clients, including new business and contract expansion.
- Build and lead a strong, future‑ready leadership team with clear succession and development plans.
- Champion innovation, digital adoption and standardised operating models to improve quality, resilience and patient outcomes.
- Represent Mitie at senior healthcare forums and with key public‑sector stakeholders.
Ensure safe, compliant and high‑quality service delivery across all healthcare contracts:
- Maintain robust oversight of statutory, clinical, safeguarding and healthcare‑specific compliance.
- Embed consistent operating models and best practice to improve reliability and reduce risk.
- Drive continuous improvement across quality, safety, sustainability and patient experience.
- Lead recovery and service improvement activity where required.
Lead, develop and retain a high‑performing, inclusive leadership team:
- Create a culture of collaboration, accountability and patient‑centred decision‑making.
- Identify, coach and develop diverse high‑potential talent.
- Role‑model Mitie's values through visible, people‑centred leadership.
Client and stakeholder management:
- Act as executive sponsor for strategic healthcare clients.
- Build trusted senior relationships with NHS leaders and system partners.
- Ensure FM services directly support patient safety, clinical effectiveness and staff experience.
- Drive high levels of customer satisfaction, retention and reputation.
Commercial and financial accountability:
- Hold full P&L accountability, delivering revenue, margin and cash targets.
- Oversee pipeline management, bid governance and commercial risk.
- Ensure compliance with delegation of authority and governance frameworks.
- Balance commercial performance with value for money and patient‑focused outcomes.
Senior leadership experience within public‑sector healthcare environments (for example NHS Trusts, ICBs or healthcare PFI):
- Proven track record of delivering safe, compliant, patient‑centric services at scale.
- Strong commercial and financial acumen, with full P&L accountability.
- Experience leading complex, regulated contracts with multiple stakeholders.
- Ability to simplify complexity, standardise operations and drive continuous improvement.
- Strong influencing and communication skills, credible at executive level.
- Collaborative and values‑driven, with strong internal leadership capability.
- Calm, credible and trusted by both frontline teams and senior healthcare stakeholders.
- Proactive, resilient and comfortable operating at pace in complex environments.
- High levels of integrity, accountability and energy.
Unit Manager - Full Time in London employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unit Manager - Full Time in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Mitie and its values. Understand their approach to patient care and operational excellence. When you walk into that interview, show them you’re not just another candidate – demonstrate how your experience aligns with their mission and how you can contribute to their goals.
✨Tip Number 3
Practice your pitch! Be ready to articulate your leadership style and how you’ve successfully managed complex healthcare portfolios in the past. Use specific examples that highlight your achievements in improving service quality and driving growth – this will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Mitie team. Keep an eye on our careers page for the latest opportunities and make sure your profile stands out!
We think you need these skills to ace Unit Manager - Full Time in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Unit Manager role. Highlight your experience in healthcare leadership and how it aligns with Mitie's values and mission. We want to see how you can contribute to patient care and operational excellence!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your impact in previous roles, especially in areas like P&L accountability and service improvement. We love seeing quantifiable results!
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. Share your passion for healthcare and leadership in your application. We’re looking for someone who fits into our culture and shares our commitment to patient-centred care.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Make sure you thoroughly understand Mitie's vision and the specific healthcare portfolio you'll be managing. Familiarise yourself with recent developments in the NHS and how they impact patient care. This will show your genuine interest and help you speak confidently about how you can contribute.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach, especially in building high-performing teams. Think of examples where you've fostered collaboration and accountability. Highlight how you’ve developed talent and created a culture that prioritises patient-centred decision-making.
✨Demonstrate Commercial Acumen
Be ready to talk about your experience with P&L accountability and how you've driven revenue and margin targets in previous roles. Use specific examples to illustrate your ability to balance commercial performance with patient-focused outcomes.
✨Engage with Stakeholders
Think about how you've built relationships with senior stakeholders in the past. Prepare to share strategies you've used to manage client expectations and ensure high levels of customer satisfaction. This is crucial for representing Mitie effectively at senior healthcare forums.