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- Tasks: Lead a major healthcare portfolio, ensuring high-quality patient care and operational excellence.
- Company: Join Mitie, a leader in technical services with a focus on healthcare.
- Benefits: Competitive salary, leadership development, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for growth and innovation in a collaborative environment.
- Why this job: Shape the future of healthcare while leading a passionate team dedicated to patient outcomes.
- Qualifications: Senior leadership experience in public-sector healthcare and strong commercial acumen required.
The predicted salary is between 75000 - 90000 ÂŁ per year.
Mitie is recruiting an Operating Unit Director to lead a major healthcare portfolio in London. This is a senior leadership role with full accountability for operational performance, commercial outcomes and people leadership across a high‑profile healthcare estate. Patient care is at the heart of everything this role does. The services delivered by this portfolio directly support safe, reliable, compassionate environments for patients, clinicians and healthcare colleagues.
You will lead a large, complex portfolio with responsibility for strategy, growth, P&L, service quality, compliance and culture, operating within Mitie's governance and delegation of authority. You will also play a key role in shaping a high‑performance, values‑led culture across the Healthcare business and the wider Technical Services senior leadership community.
- Set and deliver a multi‑year healthcare strategy aligned to Mitie's vision and Technical Services ambitions
- Identify and deliver growth opportunities across NHS and healthcare clients, including new business and contract expansion
- Build and lead a strong, future‑ready leadership team with clear succession and development plans
- Champion innovation, digital adoption and standardised operating models to improve quality, resilience and patient outcomes
- Represent Mitie at senior healthcare forums and with key public‑sector stakeholders
Ensure safe, compliant and high‑quality service delivery across all healthcare contracts:
- Maintain robust oversight of statutory, clinical, safeguarding and healthcare‑specific compliance
- Embed consistent operating models and best practice to improve reliability and reduce risk
- Drive continuous improvement across quality, safety, sustainability and patient experience
- Lead recovery and service improvement activity where required
Lead, develop and retain a high‑performing, inclusive leadership team:
- Create a culture of collaboration, accountability and patient‑centred decision‑making
- Identify, coach and develop diverse high‑potential talent
- Role‑model Mitie's values through visible, people‑centred leadership
Client and stakeholder management:
- Act as executive sponsor for strategic healthcare clients
- Build trusted senior relationships with NHS leaders and system partners
- Ensure FM services directly support patient safety, clinical effectiveness and staff experience
- Drive high levels of customer satisfaction, retention and reputation
Commercial and financial accountability:
- Hold full P&L accountability, delivering revenue, margin and cash targets
- Oversee pipeline management, bid governance and commercial risk
- Ensure compliance with delegation of authority and governance frameworks
- Balance commercial performance with value for money and patient‑focused outcomes
Senior leadership experience within public‑sector healthcare environments (for example NHS Trusts, ICBs or healthcare PFI):
- Proven track record of delivering safe, compliant, patient‑centric services at scale
- Strong commercial and financial acumen, with full P&L accountability
- Experience leading complex, regulated contracts with multiple stakeholders
- Ability to simplify complexity, standardise operations and drive continuous improvement
- Strong influencing and communication skills, credible at executive level
- Collaborative and values‑driven, with strong internal leadership capability
- Calm, credible and trusted by both frontline teams and senior healthcare stakeholders
- Proactive, resilient and comfortable operating at pace in complex environments
- High levels of integrity, accountability and energy
Unit coordinator in London employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unit coordinator in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Mitie and its values. Understand their approach to patient care and operational excellence. When you walk into that interview, show them you’re not just another candidate – demonstrate how your experience aligns with their mission and how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to articulate your leadership style and how you’ve successfully managed complex healthcare portfolios in the past. Use specific examples that highlight your ability to drive performance and improve patient outcomes – this will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Mitie team. Keep an eye on our careers page for the latest opportunities and make sure your profile stands out!
We think you need these skills to ace Unit coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Unit Coordinator role. Highlight your experience in healthcare and leadership, showing how you align with Mitie's values and the specific requirements of the job.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use quantifiable results to demonstrate how you've improved service quality or driven growth in previous roles. This will help us see the impact you can make.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional achievements. Share your passion for patient care and how it drives your work.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the Mitie team!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Before the interview, dive deep into Mitie's values and the specific healthcare portfolio you'll be managing. Understand the key challenges in the healthcare sector, especially within NHS environments, and be ready to discuss how your experience aligns with their needs.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership style and how you've built high-performing teams in the past. Be ready to discuss how you foster collaboration and accountability, as well as how you’ve developed talent within your teams.
✨Demonstrate Commercial Acumen
Since this role involves full P&L accountability, come prepared with insights on how you've successfully managed budgets and driven revenue growth in previous roles. Think of specific strategies you've implemented that led to improved financial outcomes.
✨Engage with Stakeholders
Be ready to talk about your experience in building relationships with senior stakeholders, particularly in public-sector healthcare. Share examples of how you've influenced decision-making and ensured client satisfaction, as these are crucial for the role.