Terminal 3 Cleaning Supervisor in London

Job Overview

• Knowledge of relevant procedures
• Level of customer service
• Team player
• Health and safety awareness and knowledge
• Communication
• Deliver the agreed services within the budget allocated to their role and to the standard required.

Main Duties

• Monitor the performance of all staff in the soft services team.
• Ensure staff are reviewed on a regular basis and annual appraisals are carried out on direct reports.
• Induct and train the Cleaning Services Team as required in line with the MITIE Company Policy.
• Provide specific training on equipment, cleaning practices and use of chemicals to the Soft Services Team on site.
• Manage the holidays and absences of the Cleaning Operatives & Team Leaders to ensure that adequate coverage is available and that cleaning standards are not reduced.
• Manage absence management in line with Mitie Policies and procedures, having a full understanding of the Mitie absence management policy.
• Assist and liaise with the Duty Manager in the selection of suitable cleaning operatives.
• Maintain accurate staff attendance records and ensure the Signing-in Register is completed in line with contracted hours and that these records are reviewed on a daily basis.
• Allocate cleaning duties and areas to Cleaning Operatives ensuring that all areas of the sites are maintained and meet the needs of the contract and any relevant SLA’s.
• Complete the Cleaning Services Team site time sheets as required, ensuring that these are processed in line with the Company's time restrictions.
• Ensure team members PIN in as required on site at the arrival at site and leaving site.
• Ensure that Cleaning Operatives understand and adhere to the site rules and maintain a smart appearance, including the wearing of the MITIE uniform when carrying out their tasks.
• Manage and control the issuing and usage of cleaning materials on site, making sure that the correct cleaning materials are used for the task in-hand.
• Carry out a weekly check of all cleaning machinery to make sure that it is in a safe working condition and reporting any faults to the Facilities Manager.
• Report all accidents and/or potential hazards to the LifeLine and relevant management and update appropriate records as necessary.
• Review all equipment, storage areas and sluice rooms verifying that they are kept clean and that equipment and materials are left secured when not in use.
• Ensure that all relevant safety signs are provided and used correctly by all Cleaning Operatives.
• Report any damage and safety defects on the premises to the Engineering Help Center and log where appropriate.
• Monitor the standard of work of the Cleaning Services Team.
• Respond to Customer complaints immediately in conjunction with the Duty Manager.
• Attend appropriate training sessions to update knowledge of cleaning equipment, materials and company procedures.
• Ensure all areas within the premises are cleaned to the required frequency and SLA’s.
• Complete stock control/order sheets as directed by the Duty Manager.
• Ensure all Cleaning Operatives are aware of Company/Client statutory fire and safety regulations and provide good safety methods of work.
• Deliver toolbox talks to all cleaning operatives.
• Carry out daily audits reporting faults through clients CAFM system.
• Liaise with Soft Plus Services to complete fabric faults as per SLA.
• Respond to any major leaks or incidents and manage the situation as directed by the Duty Manager.
• Undertake any other related duties which are within the job holder's capability, according to the needs of the business.

What we are looking for

• Must be able to complete an Enhanced Disclosure in line with the Contract requirements.
• Must fall into the required shift pattern as deemed suitable to meet Contractual requirements.
• Have a flexible approach to the role.
• Proven Customer Focus and Service Skills.
• The ability to prioritise workload effectively, with good organisational skills.
• Able to work from own initiative.
• Good awareness of Health and Safety legislation.
• Excellent Time Management Skills.
• Good Communication skills.
• An understanding of RAMs and COSHH.
• Ensure compliance with Mitie's information security procedures in all activities.
• Proactively identify and report security risks to your manager.
• Report actual and suspected security incidents.
• Team Player.
• Work within the Soft Services Team, carrying out their duties effectively and efficiently in accordance with contractual requirements.
• Successfully undertake the training matrix specific to this role.
• Health and safety awareness and knowledge.
• Follow the Company's Health, Safety and Quality procedures within the course of the role and ensure that the Soft Services Team is performing their duties within the correct HSQE guidelines at all times.
• Develop good relationships with the onsite FM Team, FI's and Client Custom.