Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and transform a major client partnership while driving strategic growth.
- Company: Join Mitie, a leader in multi-service contracts with a collaborative culture.
- Benefits: Hybrid role with potential for permanent position and competitive salary.
- Other info: Opportunity to inspire teams and drive innovation in a dynamic environment.
- Why this job: Shape the future of a flagship account and make a lasting impact.
- Qualifications: Proven leadership experience in strategic partnerships and service excellence.
The predicted salary is between 80000 - 100000 £ per year.
Mitie is seeking an exceptional Strategic Client Director (SCD) to take ownership of one of our most significant client partnerships. This is a rare opportunity to shape the future of a major account, drive strategic growth, and influence the direction of a high‑profile, multi‑service contract. If you are a visionary leader with commercial sharpness, relationship mastery, and the ability to inspire teams to deliver excellence every day, this is your stage.
The Opportunity
- Lead the strategic direction of the contract, ensuring seamless delivery and continuous improvement.
- Build powerful partnerships with senior client stakeholders, aligning cultures, ambitions, and long‑term goals.
- Own the P&L, ensuring commercial performance, operational excellence, and sustainable growth.
- Champion innovation, service excellence, and best practice across soft and hard services.
- Shape and secure future opportunities, partnering with our business development teams to expand and evolve the contract.
- Represent Mitie at the highest level, reinforcing our brand, values, and commitment to delivering the exceptional every day.
Strategic Partnership & Client Leadership
- Co‑creating a shared vision for long‑term success.
- Anticipating needs, identifying opportunities, and evolving the account strategy.
- Elevating the client experience through consistent, high‑impact communication.
- Ensuring every interaction reflects Mitie's brand, values, and service promise.
Leadership That Inspires
- Creating a culture of openness, safety, equality, and continuous learning.
- Coaching and developing colleagues and partners to achieve shared goals.
- Encouraging innovation, creative thinking, and constructive challenge.
- Celebrating success and turning satisfied clients into passionate advocates.
Commercial & Operational Excellence
- Developing innovation and improvement plans that deliver measurable value.
- Demonstrating where activities drive impact, efficiency, and growth.
- Leading annual budget planning with strategic insight and accuracy.
- Using data, KPIs, and benchmarks to drive performance and identify opportunities.
Service Excellence & Future Innovation
- Delivering exceptional service quality and customer experience.
- Driving continuous improvement and operational efficiency.
- Using insights and data to manage risk and unlock growth.
- Championing QHSE excellence and compliance across all operations.
- Building strong relationships with SMEs, partners, and third parties to fuel innovation.
Service Assurance & Compliance
- Ensuring full compliance with Mitie policies, procedures, and information security.
- Leading improvements in safety systems and reporting.
- Managing incidents, investigations, and risk mitigation with professionalism and care.
What You Bring
- Proven senior leadership experience in strategic partnerships and service excellence.
- Expertise across soft and hard services in complex, multi‑stakeholder environments.
- Experience in water and waste is preferred.
- Strong commercial acumen and P&L ownership.
- Exceptional relationship‑building skills and emotional intelligence.
- A growth mindset, entrepreneurial energy, and the gravitas to influence at the highest level.
- A track record of driving innovation, embedding performance cultures, and delivering measurable value.
- APM PMQ or CDM awareness (desirable but not essential).
Join Us
This is more than a role — it's a chance to shape a flagship account, influence strategic direction, and leave a lasting impact on both Mitie and our client.
Strategic Client Director (Maternity Cover) in London employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Client Director (Maternity Cover) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. When you walk into that interview, show them you’re not just another candidate; you’re the one who gets their mission and can drive it forward.
✨Tip Number 3
Practice your pitch! You need to be able to articulate your experience and vision clearly. Think about how your skills can help shape the future of the account and be ready to share specific examples of your past successes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make this happen together!
We think you need these skills to ace Strategic Client Director (Maternity Cover) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Strategic Client Director role. Highlight your experience in strategic partnerships and service excellence, as well as any relevant achievements that align with our values at Mitie.
Showcase Your Leadership Skills: We want to see how you inspire and lead teams. Share specific examples of how you've cultivated high-performing environments and driven innovation in your previous roles. This is your chance to shine!
Demonstrate Commercial Acumen: Since this role involves P&L ownership, be sure to include any relevant financial achievements or experiences. Show us how you've used data and insights to drive performance and growth in past positions.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Mitie
✨Know Your Client Inside Out
Before the interview, dive deep into understanding Mitie's values, mission, and the specific client partnership you'll be managing. Familiarise yourself with their recent projects, challenges, and successes. This knowledge will help you demonstrate your commitment and strategic thinking during the conversation.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you've inspired teams in the past. Think of specific examples where you've cultivated a high-performing environment or driven innovation. Highlighting your ability to coach and develop others will resonate well with the role's requirements.
✨Demonstrate Commercial Acumen
Be ready to talk about your experience with P&L ownership and how you've driven commercial performance in previous roles. Bring examples of how you've used data and KPIs to make informed decisions that led to measurable growth. This will show that you have the sharpness needed for this position.
✨Prepare for Scenario Questions
Anticipate questions that ask how you'd handle specific challenges related to client relationships or operational excellence. Think through scenarios where you've had to navigate complex stakeholder environments or implement service improvements. This preparation will help you articulate your strategic mindset effectively.