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For Companies At a Glance
- Tasks: Lead the Service Engineering Desk and ensure top-notch governance across contracts.
- Company: A leading Facilities Management company based in London.
- Benefits: Full-time role with competitive salary and opportunities for career advancement.
- Why this job: Make a real difference in service delivery and drive continuous improvement.
- Qualifications: Strong leadership skills and relevant experience in facilities management or engineering.
- Other info: Join a dynamic team focused on excellence in operations.
The predicted salary is between 42000 - 84000 £ per year.
A leading Facilities Management company in London seeks a Governance & Services Manager to oversee the Service Engineering Desk and ensure governance across contracts. This role demands strong leadership skills and a background in facilities management or engineering.
Responsibilities include:
- Managing service delivery processes
- Handling customer complaints
- Driving continuous improvement across operations
Ideal candidates will have relevant experience and a degree. This is a full-time position with a mid-senior level seniority.
Senior Governance & Service Delivery Lead (Facilities) in London employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Governance & Service Delivery Lead (Facilities) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Senior Governance & Service Delivery Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your leadership skills and service delivery processes. Think of examples from your past experiences where you've successfully managed customer complaints or driven improvements. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that match your skills in governance and service delivery. Tailor your approach to show how you can contribute to their success.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and highlight how your background in facilities management makes you the perfect fit.
We think you need these skills to ace Senior Governance & Service Delivery Lead (Facilities) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the job description. Highlight your leadership skills and any relevant facilities management or engineering background to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Senior Governance & Service Delivery Lead role. Share specific examples of how you've managed service delivery processes or improved operations in the past.
Showcase Your Problem-Solving Skills: Since handling customer complaints is part of the gig, include examples of how you've successfully resolved issues in previous roles. We love to see candidates who can think on their feet and drive continuous improvement!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us!
How to prepare for a job interview at Mitie
✨Know Your Governance
Make sure you understand the principles of governance in facilities management. Brush up on relevant regulations and standards that apply to the role. This will show your potential employer that you're not just familiar with the basics, but that you can lead with authority.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you handled challenges and drove improvements. This is your chance to demonstrate that you have the leadership qualities they’re looking for.
✨Customer Complaints Handling
Be ready to discuss how you've dealt with customer complaints in the past. Think of specific instances where you turned a negative situation into a positive outcome. This will illustrate your problem-solving skills and commitment to service excellence.
✨Continuous Improvement Mindset
Research continuous improvement methodologies relevant to facilities management. Be prepared to discuss how you’ve implemented such strategies in previous roles. Showing that you’re proactive about enhancing operations will set you apart from other candidates.
