Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage security operations while ensuring excellent customer service and employee satisfaction.
- Company: Join Mitie, a leading facilities management company with a focus on community and diversity.
- Benefits: Enjoy a company car, flexible benefits, high street discounts, and a chance to win cash prizes.
- Why this job: Make a real impact in a dynamic role that supports both staff and customers.
- Qualifications: Must have a clean driving licence, SIA licence, and 2 years of security experience.
- Other info: Great opportunities for training and career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Better places, thriving communities.
Mitie are currently looking to recruit a Security Retail Operations Manager to oversee the Avonmouth region and business plan ensuring the division is delivering to agreed objectives/targets. Our Operations Manager will be assisting with managing the day-to-day operational running of the branch through effective management of staff and customers. The Operations Manager will work closely with the Regional Management Team to provide excellent customer service, employee satisfaction and ensure that all business-related tasks are completed in a timely fashion—further ensuring regional operational growth plans.
Responsibilities
- Ensure employee welfare checks are completed.
- Help complete monthly branch-based business report.
- Recruit, motivate and train all employees operating out of the branch ensuring correct manning and optimal resource profiles.
- Manage customer requirements through provision of visit reports where required.
- Conduct and monitor staff appraisals of direct reports; set clear objectives, support and develop all direct reports and ensure appropriate succession plans are in place.
- Build, maintain and manage positive relationships.
- Adhere to client KPIs.
- Act as duty manager for the manned guarding business in branch on a rota basis with other Operational Managers.
Qualifications
- Full clean driving licence.
- Front line SIA licence.
- At least 2 years security industry experience.
- Financially aware.
- Good interpersonal skills.
- Proven experience in problem solving.
Benefits
Our market-leading offering provides benefits that suit your lifestyle. We offer a virtual GP, financial wellbeing assistance through our Salary Finance scheme, flexible lifestyle benefits platform Choices, high street discounts, cycle-to-work scheme, life cover up to four times your salary, enhanced pension contributions, save-as-you-earn scheme and Mitie Matching Share Plan. Mitie Stars recognition for hard work, with cash prizes and a chance to win a £10,000 top prize at the end of the year. We offer diverse training and development avenues via a wide selection of learning resources.
Join our Mitie Team. Together our diversity makes us stronger.
Retail Operations Manager in London employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the lookout for a Retail Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Mitie and their values. Understand their approach to customer service and employee satisfaction, so you can showcase how your experience aligns with their goals during the interview.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you've successfully tackled challenges. This will help you stand out as a candidate who can handle the day-to-day operations effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Mitie team and contributing to their mission of better places and thriving communities.
We think you need these skills to ace Retail Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Operations Manager role. Highlight your relevant experience in the security industry and any specific achievements that align with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your interpersonal skills and problem-solving experience, and how they can contribute to Mitie's goals.
Showcase Your Leadership Skills: As an Operations Manager, you'll be managing staff and ensuring customer satisfaction. Be sure to include examples of how you've successfully led teams, motivated employees, and built positive relationships in your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets noticed by the right people at Mitie. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Before the interview, make sure you understand Mitie's values and how they align with your own. Familiarise yourself with the role of a Security Retail Operations Manager and be ready to discuss how your experience in the security industry can help you meet their objectives.
✨Showcase Your Leadership Skills
As this role involves managing staff and ensuring employee satisfaction, be prepared to share specific examples of how you've successfully led teams in the past. Highlight your problem-solving abilities and how you've motivated employees to achieve targets.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations. Think about challenges you've faced in previous roles and how you resolved them. This will demonstrate your critical thinking and decision-making skills, which are crucial for the Operations Manager position.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's growth plans or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.