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- Tasks: Lead and manage facilities operations, ensuring top-notch service delivery and financial performance.
- Company: Dynamic company focused on operational excellence and client satisfaction.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Join a vibrant team with opportunities for growth and innovation.
- Why this job: Make a real impact in a fast-paced role while developing your leadership skills.
- Qualifications: Experience in property management and strong commercial awareness required.
The predicted salary is between 50000 - 65000 £ per year.
We are looking for an experienced and driven Property & Facilities Manager to lead the delivery and growth of a facilities management contract. This is a pivotal role responsible for ensuring operational excellence, financial performance, and strong stakeholder relationships across the portfolio. You will take full ownership of contract performance—overseeing service delivery, managing financial outcomes, and driving continuous improvement—while leading and developing a high-performing team. This role suits someone who thrives in a fast-paced, client-facing environment and has a strong commercial mindset.
Key Responsibilities
- Contract & Operational Leadership
- Take full accountability for the successful delivery of all services within the contract, including soft services.
- Ensure consistent, high-quality service delivery across all sites in line with contractual requirements.
- Maintain full operational and statutory compliance, ensuring all PPMs are completed within SLA timeframes.
- Manage operational KPIs including PPMs, open/aged jobs, and quotes.
- Oversee asset capture and manage changes effectively.
- Drive continuous improvement through the use of management information (MI).
- Financial & Commercial Management
- Own the P&L and ensure strong financial performance across the contract.
- Manage forecasts including outturn, WIP, and debt, driving improvements against financial targets.
- Ensure the contract meets all budgetary requirements.
- Work with clients to identify and develop new project opportunities.
- Manage and agree capital and major works programmes.
- Client & Stakeholder Management
- Build strong working relationships with internal and external stakeholders.
- Act as the primary contact for clients, providing regular updates and reporting on performance.
- Produce monthly reports for senior management and clients.
- Ensure Service Level Agreements (SLAs) and contractual obligations are consistently achieved.
- Team Leadership & Development
- Develop and maintain a robust and sustainable contract team structure.
- Lead performance management processes including appraisals, HR matters, and succession planning.
- Promote and support apprenticeship programmes.
- Conduct regular team briefings to ensure alignment and performance focus.
- Health, Safety & Compliance
- Ensure all health & safety regulations and guidelines are strictly adhered to.
- Monitor, investigate, and report on accidents and near misses.
- Maintain risk registers and FMRs in line with compliance standards.
- Operational Efficiency & Innovation
- Drive productivity through the effective use of systems and technology (PDA, handheld solutions, job management tools, vehicle tracking).
- Promote efficiency across all operational activities.
Person Specification
- Proven experience in property or facilities management within a commercial environment.
- Strong P&L management and commercial awareness.
- Senior-level team leadership experience.
- Ability to plan, prioritise, and work independently.
- Strong communication and stakeholder management skills.
- Proactive, organised, and results-driven approach.
Properties & Facilities Manager in London employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Properties & Facilities Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and facilities management sector. Attend industry events or join relevant online groups to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio that highlights your achievements in previous roles, especially around contract performance and financial management. This will give you an edge during interviews and help you stand out from the crowd.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses. Focus on demonstrating your leadership skills and how you've driven operational excellence in past positions.
✨Tip Number 4
Apply through our website! We’ve got a range of exciting opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves and you can showcase your passion for the role right from the start.
We think you need these skills to ace Properties & Facilities Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Properties & Facilities Manager role. Highlight your achievements in facilities management, financial performance, and team leadership to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven operational excellence and built strong stakeholder relationships in the past.
Showcase Your Commercial Mindset: We love candidates who understand the business side of things! In your application, mention any experience you have with P&L management, budget forecasting, or identifying new project opportunities. This will show us you’re ready to take ownership of the contract performance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Mitie
✨Know Your Numbers
As a Properties & Facilities Manager, you'll need to demonstrate your financial acumen. Brush up on your P&L management skills and be ready to discuss how you've driven financial performance in previous roles. Prepare specific examples of how you've managed budgets and improved financial outcomes.
✨Showcase Your Leadership Style
This role requires strong team leadership, so think about your approach to managing and developing teams. Be prepared to share examples of how you've led performance management processes, supported team development, and fostered a high-performing culture. Highlight any experience with apprenticeship programmes or succession planning.
✨Demonstrate Client Relationship Skills
Building strong relationships with clients is key in this position. Think of instances where you've acted as the primary contact for clients, provided updates, and ensured SLAs were met. Be ready to discuss how you handle client feedback and develop new project opportunities.
✨Emphasise Operational Excellence
Operational compliance and efficiency are crucial. Prepare to talk about how you've ensured service delivery meets contractual requirements and how you've driven continuous improvement through management information. Share specific examples of how you've used technology to enhance operational productivity.