Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a major healthcare portfolio, ensuring high-quality patient care and operational excellence.
- Company: Join Mitie, a leader in technical services with a focus on healthcare.
- Benefits: Competitive salary, leadership development, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for growth and influence in a complex environment.
- Why this job: Shape the future of healthcare while leading a passionate team dedicated to patient outcomes.
- Qualifications: Senior leadership experience in public-sector healthcare and strong commercial acumen required.
The predicted salary is between 80000 - 100000 ÂŁ per year.
Mitie is recruiting an Operating Unit Director to lead a major healthcare portfolio in London. This is a senior leadership role with full accountability for operational performance, commercial outcomes and people leadership across a high‑profile healthcare estate. Patient care is at the heart of everything this role does. The services delivered by this portfolio directly support safe, reliable, compassionate environments for patients, clinicians and healthcare colleagues.
You will lead a large, complex portfolio with responsibility for strategy, growth, P&L, service quality, compliance and culture, operating within Mitie's governance and delegation of authority. You will also play a key role in shaping a high‑performance, values‑led culture across the Healthcare business and the wider Technical Services senior leadership community.
What you'll be responsible for
- Strategic leadership
- Set and deliver a multi‑year healthcare strategy aligned to Mitie's vision and Technical Services ambitions
- Identify and deliver growth opportunities across NHS and healthcare clients, including new business and contract expansion
- Build and lead a strong, future‑ready leadership team with clear succession and development plans
- Champion innovation, digital adoption and standardised operating models to improve quality, resilience and patient outcomes
- Represent Mitie at senior healthcare forums and with key public‑sector stakeholders
- Operational excellence
- Ensure safe, compliant and high‑quality service delivery across all healthcare contracts
- Maintain robust oversight of statutory, clinical, safeguarding and healthcare‑specific compliance
- Embed consistent operating models and best practice to improve reliability and reduce risk
- Drive continuous improvement across quality, safety, sustainability and patient experience
- Lead recovery and service improvement activity where required
- People leadership
- Lead, develop and retain a high‑performing, inclusive leadership team
- Create a culture of collaboration, accountability and patient‑centred decision‑making
- Identify, coach and develop diverse high‑potential talent
- Role‑model Mitie's values through visible, people‑centred leadership
- Client and stakeholder management
- Act as executive sponsor for strategic healthcare clients
- Build trusted senior relationships with NHS leaders and system partners
- Ensure FM services directly support patient safety, clinical effectiveness and staff experience
- Drive high levels of customer satisfaction, retention and reputation
- Commercial and financial accountability
- Hold full P&L accountability, delivering revenue, margin and cash targets
- Oversee pipeline management, bid governance and commercial risk
- Ensure compliance with delegation of authority and governance frameworks
- Balance commercial performance with value for money and patient‑focused outcomes
What we're looking for
- Senior leadership experience within public‑sector healthcare environments (for example NHS Trusts, ICBs or healthcare PFI)
- Proven track record of delivering safe, compliant, patient‑centric services at scale
- Strong commercial and financial acumen, with full P&L accountability
- Experience leading complex, regulated contracts with multiple stakeholders
- Ability to simplify complexity, standardise operations and drive continuous improvement
- Strong influencing and communication skills, credible at executive level
- Collaborative and values‑driven, with strong internal leadership capability
- Calm, credible and trusted by both frontline teams and senior healthcare stakeholders
- Proactive, resilient and comfortable operating at pace in complex environments
- High levels of integrity, accountability and energy
Operating Unit Director in London employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operating Unit Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching Mitie and its values. Understand their approach to patient care and operational excellence. When you walk into that interview, show them you’re not just another candidate – demonstrate how your vision aligns with theirs!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers. Focus on showcasing your leadership experience and how you've driven success in previous roles. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s make great things happen together!
We think you need these skills to ace Operating Unit Director in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in public-sector healthcare. We want to see how your skills align with the role of Operating Unit Director, so don’t hold back on showcasing your achievements!
Showcase Leadership Skills: This role is all about people leadership, so be sure to emphasise your experience in leading teams and driving a culture of collaboration. We love seeing examples of how you've developed talent and fostered an inclusive environment.
Highlight Commercial Acumen: Since you'll be responsible for P&L accountability, it’s crucial to demonstrate your financial savvy. Share specific examples of how you've managed budgets, driven revenue growth, or improved service delivery while maintaining value for money.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team at Mitie!
How to prepare for a job interview at Mitie
✨Know Your Healthcare Strategy
Before the interview, dive deep into Mitie's healthcare strategy and understand how it aligns with the broader goals of the organisation. Be ready to discuss how you can contribute to setting and delivering a multi-year strategy that resonates with their vision.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience in public-sector healthcare environments. Think about how you've built and led high-performing teams, and be ready to discuss your approach to fostering a culture of collaboration and accountability.
✨Demonstrate Financial Acumen
Since this role involves full P&L accountability, brush up on your financial management skills. Be prepared to discuss how you've successfully managed budgets, delivered revenue targets, and balanced commercial performance with patient-focused outcomes in previous roles.
✨Engage with Stakeholder Management
Think about your experience in building relationships with senior stakeholders, especially within the NHS or similar environments. Prepare to share specific instances where you've acted as an executive sponsor or influenced key decisions that improved service delivery and client satisfaction.