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- Tasks: Manage calls and ensure compliance while working in a supportive team.
- Company: Join a friendly company that values teamwork and development.
- Benefits: Enjoy a competitive salary, training, and discounts at thousands of retailers.
- Other info: Flexible working options available from day one.
- Why this job: Make a difference in customer support while developing your skills.
- Qualifications: Strong interpersonal skills and ability to thrive in a fast-paced environment.
The predicted salary is between 28000 - 30000 £ per year.
Hours: 4 on 4 off working rotating shift patterns (6am-6pm, 11am-11pm and 6pm-6am)
Salary: £13.45 p/h. Uplifts apply to unsociable hours worked.
What is in it for you?
- A competitive salary
- A friendly and supportive team
- Training, career development & progression
- Overtime opportunities
- A great selection of benefits including access to online GP services, share options and discounts across thousands of retailers
- Free on-site parking
Main Duties:
- Managing high levels of incoming and outgoing telephone calls to both clients and branches.
- Utilise software to ensure the required monitoring and compliance standards are met.
- Work as part of a monitoring team liaising with different branches nationally.
- Follow correct procedures for incident reporting and real-time monitoring.
- Work as part of a team, communicating effectively with team members and others.
- Carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
- Undertake additional duties in line with management requests as required.
- Comply with ISO 27001 standards and procedures.
- Meeting individually set KPIs.
- Stay current with system information, changes, and updates.
What we are looking for:
- Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
- Ability to work in a fast-paced environment.
- Ability to manage workload to meet team deadlines.
- A willingness to learn and develop and show a high level of commitment and professionalism.
- Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
Desired experience:
- Alarm receiving centre
- Call centre
- Customer service
Essential:
- Applicants must have a 5-year checkable history.
- You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
- Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
- We will consider flexible working requests from day one of employment.
Customer Support Operator in London employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Operator in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your skills! Be ready to discuss specific examples from your past experiences that highlight your customer service abilities and how you’ve handled challenging situations. We want to see how you can bring value to our team!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Customer Support Operator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your interpersonal skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Support Operator role. Keep it friendly and professional, and let us know what excites you about joining our team.
Show Off Your Tech Skills: Since we use various software tools, make sure to mention your proficiency in Microsoft Office and any other relevant tech skills. We love candidates who are comfortable navigating different systems!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Make sure you’re familiar with the job description and the key responsibilities. Brush up on your knowledge of customer service principles, especially in a call centre environment. Being able to discuss how your skills align with managing high volumes of calls will impress the interviewers.
✨Show Off Your Interpersonal Skills
Since this role requires excellent interpersonal skills, be ready to demonstrate them during the interview. Share examples of how you've effectively communicated with team members or resolved customer issues in the past. This will show that you can thrive in a team setting and handle customer interactions smoothly.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling difficult customers or managing multiple tasks under pressure. Think of specific examples from your past experiences that highlight your problem-solving abilities and how you meet KPIs in a fast-paced environment.
✨Be Ready to Discuss Your Tech Skills
Since the role involves using software for monitoring and compliance, be prepared to talk about your experience with Microsoft Office and any other relevant tools. If you have experience in alarm receiving centres or similar environments, make sure to mention it as it shows you understand the technical side of the job.