At a Glance
- Tasks: Manage commercial performance and ensure high-quality cleaning services for TfL.
- Company: Join a leading team at Transport for London, making a difference in public transport.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Dynamic role with potential for personal and professional development.
- Why this job: Make a real impact on service delivery in a fast-paced environment.
- Qualifications: Experience in contract management and strong stakeholder relationship skills required.
The predicted salary is between 50000 - 65000 € per year.
We're looking for a commercially driven manager to support the delivery of a high-profile TfL soft services contract. This is a key role where you'll ensure services are delivered efficiently, compliantly and to the highest standards in a fast-paced operational environment. As Commercial Manager, you'll take ownership of the commercial performance of the contract, helping to ensure cleaning services are delivered on time, within budget and in line with contractual expectations. You'll work closely with TfL stakeholders and internal teams to drive performance, manage risk and protect value.
Key Responsibilities
- Manage the commercial performance of the TfL soft services contract
- Build strong, effective relationships with key stakeholders
- Ensure compliance with contract terms, regulations and safety standards
- Identify and mitigate commercial and operational risks
- Monitor delivery against budgets, timelines and quality expectations
- Support the development and performance of the wider team
What We’re Looking For
- Experience in a commercial or contract management role within FM or a complex operational environment
- Strong understanding of contracts, compliance and risk management
- Proven ability to manage stakeholder relationships and deliver to client expectations
- Experience within cleaning or soft services is beneficial
Added Bonus (Not Essential)
- Project Management
- Quantity Surveying (QS)
- Financial or cost management
- Legal or contractual roles within construction or FM
- Strong commercial FM contract management experience
Qualifications
- Degree in a relevant field (FM, Construction, Commercial, or similar)
- Professional membership (RICS, CIOB, etc.) desirable
Key Strengths
- Strong commercial awareness and attention to detail
- Confident communicator with strong stakeholder skills
- Ability to manage risk in a live operational setting
- Organised, proactive and focused on delivering results
Why Join?
You’ll be part of a high-visibility contract where your input directly impacts performance and service delivery across a major public transport network, with real opportunity to grow and develop.
Commercial Manager (Contract Manager Expert) in London employer: Mitie
Joining Transport for London as a Commercial Manager offers you the chance to play a pivotal role in managing high-profile soft services contracts within a dynamic and fast-paced environment. With a strong focus on employee development, you will benefit from opportunities to enhance your skills while working collaboratively with key stakeholders to ensure top-tier service delivery. The supportive work culture prioritises compliance and performance, making it an excellent place for those seeking meaningful and rewarding employment in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Manager (Contract Manager Expert) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with TfL or in soft services. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching TfL's values and recent projects. Show us you’re not just another candidate; demonstrate how your experience aligns with their mission and how you can add value to their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in commercial management and stakeholder engagement makes you the perfect fit for the role. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Commercial Manager (Contract Manager Expert) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Commercial Manager role. Highlight your experience in contract management and any relevant soft services background. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your ability to manage commercial performance and stakeholder relationships. This will help us see the impact you've made in previous roles.
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point about why you’re the perfect fit for this role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mitie
✨Know Your Contracts Inside Out
Make sure you brush up on your knowledge of contract management, especially within the FM sector. Be prepared to discuss specific examples of how you've managed contracts in the past, focusing on compliance and risk management.
✨Build Rapport with Stakeholders
Since this role involves working closely with TfL stakeholders, practice how you'll establish strong relationships. Think of ways to demonstrate your communication skills and how you've successfully managed stakeholder expectations in previous roles.
✨Showcase Your Commercial Acumen
Be ready to talk about your experience in managing commercial performance. Highlight any instances where you've improved service delivery or reduced costs while maintaining quality standards. This will show that you understand the financial aspects of the role.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations related to risk management and operational challenges. Prepare examples from your past experiences where you identified risks and implemented effective solutions to mitigate them.
