Commercial Cleaning Supervisor in London

At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.

We are looking for a Cleaning Supervisor who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning schedules.

Contract: Permanent

Type: Full Time

Hours: 42

Location: Heathrow Airport

Role Responsibilities:

• Manage a cleaning team across multiple sites, including recruitment and staff development.
• Deliver routine planned and periodic cleaning to a high standard.
• Provide technical training and ensure Health & Safety procedures are followed.
• Monitor cleanliness standards, distribute uniforms, and manage stock levels.
• Address issues professionally and escalate to line manager when necessary.
• Monitor the performance of all staff in the soft services team.
• Ensure staff are reviewed on a regular basis and annual appraisals are carried out on direct reports.
• Induct and train the Cleaning Services Team as required in line with the MITIE Company Policy.
• Provide specific training on equipment, cleaning practices and use of chemicals to the Soft Services Team on site.
• Manage the holidays and absences of the Cleaning Operatives & Team Leaders to ensure that adequate coverage is available and that cleaning standards are not reduced.
• Manage absence management in line with Mitie Policies and procedures, having a full understanding of the Mitie absence management policy.
• Assist and liaise with the Duty Manager in the selection of suitable cleaning operatives.
• Maintain accurate staff attendance records and ensure the Signing-in Register is completed in line with contracted hours and that these records are reviewed on a daily basis.
• Allocate cleaning duties and areas to Cleaning Operatives ensuring that all areas of the sites are maintained and meet the needs of the contract and any relevant SLAs.
• Ensure that Cleaning Operatives understand and adhere to the site rules and maintain a smart appearance, including the wearing of the MITIE uniform when carrying out their tasks.
• Manage and control the issuing and usage of cleaning materials on site, making sure that the correct cleaning materials are used for the task in hand.
• Carry out a weekly check of all cleaning machinery to make sure that it is in a safe working condition and report any faults to the Facilities Manager.
• Report all accidents and/or potential hazards to the LifeLine and relevant management and update appropriate records as necessary.
• Review all equipment, storage areas and sluice rooms verifying that they are kept clean and that equipment and materials are left secured when not in use.
• Ensure that all relevant safety signs are provided and used correctly by all Cleaning Operatives.
• Report any damage and safety defects on the premises to the Engineering Help Center and log where appropriate.
• Monitor the standard of work of the Cleaning Services Team.
• Respond to Customer complaints immediately in conjunction with the Duty Manager.
• Attend appropriate training sessions to update knowledge of cleaning equipment, materials and company procedures.
• Ensure all areas within the premises are cleaned to the required frequency and SLAs.
• Complete stock control/order sheets as directed by the Duty Manager.
• Deliver toolbox talks to all cleaning operatives.
• Carry out daily audits reporting faults through clients CAFM system.
• Liaise with Soft Plus Services to complete fabric faults as per SLA.
• Respond to any major leaks or incidents and manage the situation as directed by the Duty Manager.

What we are looking for:

• Previous supervisory and cleaning experience.
• Strong communication skills and professional attitude.
• Reliable, hardworking, and able to work independently.
• Ability to follow schedules and lead a team effectively.
• Self-driven, open, and committed to continuous improvement and innovation.

What we offer you:

• Lifestyle benefits via Choices platform including dental insurance, tech discounts, and dining cards.
• Virtual GP, Salary Finance options, life cover, and cycle-to-work scheme.
• Recognition through Mitie Stars, training, and career development opportunities.