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- Tasks: Be the friendly face that welcomes visitors and ensures a smooth experience.
- Company: Join Mitie, the UK's leading facilities management company with a diverse client base.
- Benefits: Enjoy flexible lifestyle benefits, discounts, and a chance to earn extra holiday days.
- Why this job: Elevate every visitor's experience while developing your skills in a dynamic environment.
- Qualifications: 2 years' experience in high-end hospitality or corporate settings is preferred.
- Other info: Opportunities for career progression and recognition through Mitie Stars rewards.
The predicted salary is between 24000 - 36000 £ per year.
Mitie City Of London, England, United Kingdom
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Mitie City Of London, England, United Kingdom
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Regional Front of House Manager | Centre of Excellence | Operations & Experience Leader | Initiatives & Strategy
As a Lobby Ambassador, your mission is to craft a seamless 5-star experience for every visitor and colleague and support the proactive management of the workspace.
With a blend of exceptional service and meticulous attention to detail, you\’ll ensure every interaction leaves a lasting impression. You will enjoy being the host with the most, comfortable spending time on your feet hosting in the Lobby areas, and really making the space your own!
You will understand and enjoy the art of service, and be a true professional.
Key Responsibilities:
Warm Welcomes: Host, greet and assist all visitors and colleagues with a professional, concierge-level approach.
Meeting Rooms: Set up and reset meeting rooms and event spaces to specified layouts.
Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
Technical Support: Provide first line response to Audio Visual queries from colleagues arising from LBG IT/AV equipment installed in meeting rooms
Queue Management: Proactively manage queues to streamline arrival and departure experiences.
Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
Lobby Excellence: Oversee the lobby environment, coordinating with housekeeping, catering, and other departments to uphold agreed standards.
Escorting: Connecting our visitors with where they need to be in the building
Security: Be vigilant at all times, to keep our colleagues and visitors safe
Main Duties:
Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures.
Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.
Routine Checks: Perform floor walks and service audits, logging any necessary work orders.
Visitor Engagement: Build rapport with frequent visitors, keeping the team informed about their preferences.
Local Expertise: Provide comprehensive information about local attractions, services, and events.
VIP Services: Ensure VIP guests receive exceptional service and satisfaction.
Query Management: Triage and respond to colleague queries via various platforms, referring them as needed.
Visible Support: Act as a tangible and accessible point of service for all inquiries.
Team Collaboration: Work closely with client\’s workplace experience teams to support their initiatives, activities and events.
Qualifications:
Experience: Minimum 2 years\’ in high-end hotels, prestigious corporate workplaces, or premium hospitality.
Communication Skills: Exceptional verbal, written, and interpersonal skills.
Presentation: Immaculate grooming and personal presentation.
Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco.
IT: Ability to handle a high volume of queries over different platforms
Customer Service: \”How can I help\” mindset – aligned with that of a 5* hotel
Core Skills:
Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.
Join us to become the welcoming face of Lloyds Banking Group, elevating every colleague and visitor\’s experience.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Facilities Services
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Lobby Ambassador employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lobby Ambassador
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Lobby Ambassador. Understanding the nuances of visitor engagement and facility coordination will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Showcase your customer service skills by sharing relevant experiences where you went above and beyond for a guest or client. This will highlight your ability to create a 5-star experience, which is crucial for this role.
✨Tip Number 3
Network with current or former employees of Mitie or similar companies. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Prepare to discuss your technical proficiency, especially with tools like Outlook and visitor management systems. Being able to confidently talk about your experience with these technologies will set you apart from other candidates.
We think you need these skills to ace Lobby Ambassador
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in high-end hospitality or corporate environments. Emphasise skills like customer service, communication, and attention to detail, which are crucial for a Lobby Ambassador.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional service. Mention specific examples from your past roles that demonstrate your ability to create a welcoming atmosphere and manage visitor experiences effectively.
Showcase Your Communication Skills: Since the role requires excellent verbal and written communication, ensure your application is free of errors and clearly conveys your thoughts. Use professional language and structure your sentences well.
Highlight Technical Proficiency: Mention your familiarity with tools like Outlook, Word, and visitor management systems. If you have experience with audio-visual equipment, be sure to include that as well, as it’s relevant to the technical support aspect of the role.
How to prepare for a job interview at Mitie
✨Showcase Your Customer Service Skills
As a Lobby Ambassador, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond to assist visitors or colleagues. Highlight your 'how can I help' mindset to demonstrate your alignment with the role.
✨Demonstrate Attention to Detail
This role requires meticulous attention to detail. During the interview, discuss how you've successfully managed tasks that required precision, such as setting up meeting rooms or managing visitor check-ins. This will show your potential employer that you understand the importance of creating a seamless experience.
✨Practice Effective Communication
Effective communication is crucial for this position. Be prepared to discuss how you handle inquiries and resolve issues efficiently. You might even role-play common scenarios with a friend to practice your responses and ensure you convey professionalism and clarity.
✨Research Mitie and Its Values
Familiarise yourself with Mitie's mission and values. Understanding their commitment to high service standards and workplace experience will allow you to tailor your answers to align with their expectations. This shows genuine interest and helps you stand out as a candidate.