Environmental Services Assistant Manager- Nights in Liverpool

Better places, thriving communities.

Our Values and Purpose

• Delivering the exceptional, every day.
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:

• We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together; if we can help a customer or colleague in any way, we will.
• We are built on integrity and trust: integrity and trust are at the heart of all we do. We treat others as we would like to be treated.
• We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers is in our DNA.
• Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights.
• Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Role Responsibilities (Nights Assistant Manager – Environmental Services and Waste):

• As the senior on-site Environmental services manager during the night shift, the Assistant Manager provides strong leadership to frontline teams working across cleaning and waste operation at Liverpool ONE.
• Support Liverpool ONE's environmental management system, cleaning and waste policy, working as part of a multidisciplinary team and supporting the environmental services leadership in achieving the targets set by the environmental services department.
• Leading the environmental services team at night by displaying Mitie principles and values, inspiring and motivating the team, performing regular performance reviews with the Team Leaders, and identifying development opportunities for the team members.
• Management of the night duties of the environmental services Team Leaders and operatives, ensuring suitable manning levels are always maintained, escalating any issues to the Environmental Services Manager.
• Lead the environmental services night team schedule, fleet and resources, ensuring inventories are completed and maintenances are up to date.
• Responsible for the completion of the nights Service Level Agreements for the Cleaning and Waste Services on a daily, weekly and monthly basis liaising with brand partners when necessary.
• Undertake team briefings, engagement activities to ensure the night management team and operatives fulfil their role in line with established processes and compliance.
• Supervise and check compliance with nightly tasks assigned to the team, paperwork and machinery, addressing issues and escalating accordingly.
• Liaise with the relevant business support functions as required to ensure the team have the correct knowledge, qualification, certification, training and tools to perform their job correctly.
• Delivery of compliant practices which meet all statutory requirements and codes of practice, Health, Safety, Security and Environmental requirements.
• Ensure that all systems and processes as determined by the Environmental Services Manager and Mitie are implemented and delivered by all team members.
• Manage the Cleaning and Waste operative resource within the agreed budget, monitoring team holidays and absences.
• Conduct audits and inspections whilst deploying the tasks necessary to keep the highest standards across cleanliness and waste management in Liverpool ONE.
• Support on the delivery of all service and standards across the nights shift pattern reporting to the Environmental Services Manager.
• Deliver estate wide projects across all the nights environmental services teams ensuring consistency and the highest standards across all.
• Take ownership of own professional development, ensuring skills and knowledge are continuously improved.
• To provide Silver Command leadership in the event of major incident as and when required on the night shift.
• To undertake and execute any other reasonable duties as requested by the Environmental Services Manager.

What we’re looking for:

• Proven ability to lead, motivate, and develop team performance to deliver KPIs and other performance related targets.
• Experience of effectively managing interpersonal dynamics and individual/team performance whilst fostering a positive and productive work environment.
• Proven leadership experience in a cleaning and waste management environment.
• Experience in shopping centre, retail, hospitality, security, or facilities environments preferred.
• High level of situational awareness and attention to detail.
• Qualifications in IOSH Managing Safely, First Aid, WAMITAB, COSHH.
• Experience of working within a night shift pattern preferred.
• Managing a team to deliver services to an agreed budget.
• Ability to work across multiple disciplines.
• Effective reporting and accuracy in record keeping.
• Excellent organisation skills with the ability to prioritise and meet deadlines.
• Computer skills.

Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. We offer financial wellbeing assistance through our Salary Finance scheme. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan.

We award our employees with Mitie Stars as recognition for their hard work. Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments during the recruitment process, please let us know.